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Senior User Experience Researcher

Company: Ancestry
Location: Lehi
Posted on: April 4, 2021

Job Description:

When you join Ancestry, you join a human-centered company where every person's story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery. With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story--and gain a new level of understanding about their lives.--Passionate about dedicating your work to enriching people's lives? You belong at Ancestry. Ancestry is looking for a passionate and highly motivated Senior User Experience Researcher to join our team. The Research team is an integral part of Ancestry organization and represents the voice of the customer. As a Senior User Experience Researcher, you will work directly with marketing, commercialization, product & design teams to synthesize insights from existing and new research to help identify opportunities to improve the product experience for our customers. What You Will Do:

  • Work with stakeholders to translate the broader product strategy into an actionable, tactical research plan
  • Influence the product roadmap and strategy
  • Provide guidance to junior User Experience Researchers
  • Advocate for the customer in key product/design decisions
  • Know how to use a breadth of research tools to address a wide range of challenging product issues
  • Own evaluative and/or generative research projects independently
  • Effective at looking back over previous research from multiple sources (whether internal or external) and arrive at a point of view that informs the subject of discussion
  • Make research results interactive Who You Are:
    • Minimum 3 years of user or consumer-focused research experience
    • Good knowledge of qual (usability testing and contextual inquiry)/quant (survey and analysis tools such as Qualtrics, MarketSight) research methodologies
    • Independently forms business recommendations on next steps based on research findings
    • Familiar with growth strategies and able to formulate hypotheses on what product needs to do to improve the user experience
    • Proactive, self-starter attitude; comfortable with ambiguity and balancing multiple priorities/needs
    • Ability to combine synthesized data & learnings from multiple sources to bring consumer insights to life
    • Ability to build and communicate own POV in front of business members through clearly articulated rationale
    • Ideal candidate will have interest and/or experience with Family History product Additional Information: Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records. Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means. Get tailored job recommendations based on your interests.

Keywords: Ancestry, Lehi , Senior User Experience Researcher, Other , Lehi, Utah

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