IT Specialist

Company: Young Living Essential Oils
Location: Lehi
Posted on: January 9, 2021

Job Description:

Become a part of the Young Living family!Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world's purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.Working at Young LivingOur community of wellness started small in 1993, when D. Gary Young and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal-- process, which preserves the integrity and potency of essential oils through every step of the production process.We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.Who you are:

• Someone who is energetic and highly motivated
• Someone who has excellent customer service skills
• A problem-solver who can develop creative solutions
• Someone who embodies Young Living's core valuesWhat you'll own:
  • Providing friendly, fast, effective, and knowledgeable technical assistance to all Young Living employees across multiple departments, in multiple offices (on-site and remote), with multiple technical skill levels; this will be done in person, over the phone, over chat, or over email utilizing remote tools as needed
  • Troubleshooting issues that come from our ticketing system (Jira), phone calls, emails, and chats
  • Deploying and maintaining employee hardware, including laptops (Windows and Mac), desktops (Windows and Mac), thin clients, and all associated peripherals
  • Deploying and maintaining employee software using tools like SCCM and Jamf, as well as individual installs for specific departments
  • Creating and maintaining employee accounts/licensing in Active Directory, JDE, Office 365, and other applications specific to Young Living
  • Supporting multifunction printers and basic troubleshooting of A/V equipment
  • Setting up and supporting the IT needs of Young Living events when needed
  • Maintaining and upholding Help Desk policies and procedures
  • Working with networking, systems, and security teams to troubleshoot advanced employee and/or site issues
  • Working with other IT specialists across the globe to help support their market's needs
  • Working as part of a team and/or individually to meet specific goals, timelines, and/or SLAsExperience you'll need:
    • Intermediate to advanced knowledge of IT hardware and software
    • Intermediate knowledge of Active Directory
    • Intermediate knowledge of Windows and Mac operating systems
    • Basic knowledge of applications such as SCCM and Jamf
    • Basic to Intermediate knowledge of printers and A/V equipment
    • Ability to listen, understand, and respond to employee needs
    • Ability to research solutions independently
    • Ability to present solutions in a user-friendly manner, with keen attention to detailAdditional informationYoung Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.If you're an active Young Living employee, please apply through Workday.

Keywords: Young Living Essential Oils, Lehi , IT Specialist, Other , Lehi, Utah