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Customer Support Representative

Company: JobNimbus
Location: Lehi
Posted on: November 20, 2020

Job Description:

SunIRef:cr002 Why JobNimbus? Here at JobNimbus, we're making contractors heroes. Within the first 12 months of using the JobNimbus CRM, contractors increase revenue by 43% on average. We save business owners 8 hours per week per employee. With the extra time and money JobNimbus saves, local businesses can provide higher-quality service to homeowners and higher-quality jobs in their communities. All over the country, roofers, solar installers, and other contractors are tossing excel spreadsheets and filing cabinets in favor of a solution that can grow with them. We don't think of JobNimbus only in terms of leads and revenue, although we're passionate about our data. We think in terms of lives & businesses changed. And we couldn't do it without our fearless team of innovators, rule-breakers, and industry-shakers. That's you! About the role We are currently seeking a talented Customer Support Rep to join our Customer Experience team in creating innovative solutions to challenging business problems. What you'll be doing: Providing friendly, positive, and thorough assistance to JobNimbus customers with technical questions Creating a white-glove experience for the customer's main pain points, with an eye toward a positive customer experience Using technical product skills to demonstrate and customize features within current JobNimbus accounts Gaining an awareness of all aspects of customer businesses, and proactively submitting feedback recommendations for constant product improvement Troubleshooting and testing software issues and escalating finds as needed Handling calls, emails, and chats from customers daily Taking responsibility for projects while prioritizing collaboration. Collaborating remotely and in-office with other members of the Support team Occasionally attending trade shows and events to interact with customers. Required Skills: Entry to mid-level training and/or customer support experience Ability to rapidly learn & customize complex software Adaptable, curious, data-driven, and results-minded Exceptional written and verbal communication skills Proven track record of improving the customer experience Team player with a positive attitude Desired Skills: Hubspot experience Software sales experience Previous experience in the construction industry CRM experience What we offer: A stable, high-growth, and profitable company YoY Starting salary $40K DOE Comprehensive benefits package Flexible PTO Paid Parental Leave 401K Catered lunch every Wednesday Onsite gym If you have any questions regarding this job post, please email Powered by JazzHR KyppqDJHX5

Keywords: JobNimbus, Lehi , Customer Support Representative, Other , Lehi, Utah

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