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Customer Service Agent

Company: SYKES
Location: Lehi
Posted on: March 27, 2020

Job Description:

Job description We're still hiring! In this time of uncertainty, we are using our video tools to continue to interview, while keeping your health and safety top of mind. You'll be able to interview from your own home or wherever is convenient for you. If future changes happen where we are required to close the site, we will be flexible with your start date and location until the SYKES family can safely return. SYKES is growing & hiring Customer Service Professionals for our major financial institution partner in PROVO, UTAH! SYKES is an international company backed by 41+ years of stability and growth. We pride ourselves on an engaging environment focused on our employees and would love to have you come learn more about us and how you fit into our culture. Watch a quick video about us for more information: https://www.sykes.com/videos/what-is-sykes/ Location: 198 East 1600 South BLD 4 Provo, Utah 84606 Job Type: Inbound Customer Service Hours of Operation: 6 AM -10 PM daily Salary: $12.00/hour $0.50 increase after 6 months Monthly bonuses Schedules: Full-time & Part-time options after training Flexibility for students No shift bids Training: 4 weeks paid; Full-time 1:30 PM – 10:00 PM, Mon - Fri Requirements: High school diploma or equivalent At least 18 years or older Pass a background check Skills & Qualifications: Basic computer knowledge and understanding Ability to successfully navigate multiple screens Friendly & empathetic personality Basic navigation knowledge of websites & apps Strong problem-solving skills Effective communication via phone Dependable with high self-accountability Job Overview: Inbound U.S. customer calls, no sales Answer a variety of credit card questions Website/app support & troubleshooting Provide accurate information on every call No average handle time expectation Consistent schedule Career advancement opportunities Benefits: Medical Dental Vision Paid Vacation Employee Discounts Tuition Reimbursement Employer Matching 401K 100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford University! About SYKES Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy. EEO statement COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Keywords: SYKES, Lehi , Customer Service Agent, Other , Lehi, Utah

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