ServiceNow Platform Developer
Location: Salt Lake City
Posted on: June 23, 2025
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Job Description:
HTC Global Services wants you. Come build new things with us and
advance your career. At HTC Global you'll collaborate with experts.
You'll join successful teams contributing to our clients' success.
You'll work side by side with our clients and have long-term
opportunities to advance your career with the latest emerging
technologies. At HTC Global Services our employees have access to a
comprehensive benefits package. Benefits can include Paid-Time-Off,
Paid Holidays, 401K matching, Life and Accidental Death Insurance,
Short & Long Term Disability Insurance, and a variety of other
perks. ServiceNow Platform Application Developer JOB DESCRIPTION:
This new ServiceNow Low/Pro Code Platform Software Application
Developer works alone, or on a designated team, producing
mission-critical and/or ancillary software applications for a
specific State Agency. The development workflow is using the latest
industry leading SAFe Agile development methodology. The position
is within the Division of Technology Services (DTS) Application
Development field unit which serves the Company. This is a new
position being created to lay the foundation for the adoption and
use of the ServiceNow Low Code Now Platform for developing
applications. This contract SN Developer, serving as an augmented
resource, will be a key contributor in four areas: A. Establishing
the SN platform development technical environment and procedures.
B. Integrating and following the enterprise level SN Platform
Governance structure with the unit’s Software Development
Methodology (SDM). C. Perform SN Platform Low/Pro coding work
itself for approved development projects. D. Provide mentoring, as
assigned, with in-house development staff on the new platform. The
position is equivalent to the state’s classified IT Analyst
III/Developer at an expert-level, lead position that may also
mentor other programmers. This position requires advanced
knowledge, skills, abilities and experience with the platform,
application coding generally, technical environments, development
tools and typical application development processes. The SN
Developer may perform assignments either as a stand alone project,
or as a project integrated with the work of a designated Agile
Team. Primary Duties: Member of assigned Agile Development Team(s):
Participate in planning sessions to coordinate on development
requirements, Participate in other meetings to address and report
on development activities, Assess specifications and provide time
estimates to complete assignments, Follow the Software Development
Methodology (SDM) processes and detailed requirements, Use
development tracking software to collaborate and document
development assignments o Address and enforce screen and other
standards in development work. o Fulfill the Developer duties on
assigned product epics/features/stories, Assist other Developers as
needed to help meet Team goals and deadlines, Provide feedback on
common or unique challenges found in development, Prioritize
assignments and work flow to meet established deadlines. Work
effectively with Information Analysts, Database Administrators,
System Administrators, Internal Testers, Business Analysts, Project
Managers, external technical partners and DTS Enterprise experts.
Developer Duties: Follow the Enterprise proscribed Governance
process for the assignment and reporting of SN Platform projects.
Follow the Unit SDM for the development steps in the process, Use
the tracking software to document the development activities and
results (JIRA), Use the tracking software to coordinate and assign
issues with others, Participate/perform analysis and design
activities for requirements, specifications, workflow and user
interface designs on assigned projects, Perform coding tasks on
application screens and their internal technical functions to
ensure all the specific defined requirements have been met, Coding
work includes: Low Code configuration and tuning, Pro Code
customization when required, and Integration configuration, *
Perform coding tasks on other technical assignments (see list
below), Ensure products delivered meet standards, when required,
Ensure products delivered return the correct data, Ensure products
delivered meet security requirements, Ensure related screens still
function correctly, Ensure products delivered are complete and
accurate, Prepare test scenarios and data and pre-test product to
be delivered, o Meet acceptable thresholds for the return of
“failed” products from testing, Provide detailed information to
Testers on delivered products. * Other Technical assignments
mentioned above: system functionalities, algorithmic calculations,
notifications, database connections, intermodular micro-services,
API web services, other bi-directional interfaces with other
systems, websites, web forms and reports, cron schedules, security
protocols and mechanisms, authentication and access elements,
configuration management activities, system builds merges and
refreshes, ongoing technical maintenance and debt resolutions,
version controls and protections, Mobile Device applications,
Interfaces, application versions. Emerging technologies. Other
Duties: Assist the Developers Group to develop and improve
technical expertise, methodologies and procedures, Participate in
assigned Committees, Develop an institutional knowledge of agency
policies and operations. Make recommendations, when appropriate, as
feedback to business and technical staff on application design and
function. Keep abreast of emerging technologies, tools and methods,
and expand and perfect technical skills and creative abilities.
Required Knowledge/Skills/Abilities/Experience: Principles,
theories, and practices of computer science, Concepts of computer
hardware operation and application development, Concepts of
computer screens, pages, features, functions and coding concepts,
Computer relational and other databases and database analysis
software, Learn and use automated software applications, Understand
project definitions, scope, objectives, business work flow
processes and diagrams, application and database requirements,
business functional specifications, design and technical
specifications, business and technical standards documents, test
case scenarios and other analysis and design tasks and reports, Use
logic to analyze or identify underlying principles, reasons, or
facts associated with information or data to draw conclusions, Find
and collect information from data sources, Use computer software
programs to store data, retrieve stored data, analyze retrieved
data, and arrange results in a presentable format, Review and
analyze data, summarize report findings, interpret results and make
recommendations, Identify problems or potential problem areas and
recommend solutions, Evaluate information against a set of
standards, Gather and document business requirements, Define and
document standards for use and operation of software. Convert
standards, user specifications and requirements into design plans,
Develop test cases to evaluate the success of both software
upgrades and modifications, Test applications using standard
methodologies and techniques, Validate applications for
requirements, quality, responsiveness, performance, accessibility,
data integrity, functionality, user acceptance, Ensure products
comply with regulations, policies, procedures, operational
practices, Prepare software documentation for future reference and
maintenance needs Anticipate the impact that new or modified
software will have on existing standards and systems. Plan,
organize, prioritize workload in order to accomplish tasks and meet
deadlines, Deal with people in a manner which shows sensitivity,
tact, and professionalism, Work effectively with a work group or
team to complete tasks, Build Team spirit and cohesiveness,
Organize, chair, facilitate and document meetings with users and
technical staff, Prepare and present technical training and
mentoring to other staff, Communicate information and ideas
clearly, and concisely, orally; and understand information
presented orally. Communicate information and ideas clearly, and
concisely, in writing; and read and understand information
presented in writing. Help customers identify better ways to
utilize a system’s capabilities Special considerations Length of
time with direct work experience employed as a programmer
developing and maintaining computer software applications and
programs using the ServiceNow Low Code / Pro Code Platform
development tool(s). Direct participation as a principle developer
on projects building or maintaining mission-critical applications
for a medium to large size private or public organizations (i.e
1,000 or more employees). Training and experience with development
methods and approaches to application security, specifically with
low code / pro code platforms. Academic qualifications in the
computer science field. Preferred/required skills: *Proficiency in
JavaScript is fundamental for ServiceNow development, especially in
the context of scripting and building custom applications. *A
thorough understanding of ServiceNow's architecture, modules, and
core functionalities is essential for building effective solutions.
Experience with in-platform development tools such as Studio, App
Engine, or ServiceNow Studio is preferred. *ServiceNow has its own
UI framework called Now Experience, which is used for building
Workspace applications and is based on web components standards.
*Expertise at writing and debugging business rules, client scripts,
and workflows is crucial for automating tasks and processes.
Experience using process automation tools such as Flow Designer is
preferred. Our success as a company is built on practicing
inclusion and embracing diversity. HTC Global Services is committed
to providing a work environment free from discrimination and
harassment, where all employees are treated with respect and
dignity. Together we work to create and maintain an environment
where everyone feels valued, included, and respected. At HTC Global
Services, our differences are embraced and celebrated. HTC is an
Equal Opportunity Employer. We respect and seek to empower each
individual and support the diverse cultures, perspectives, skills,
and experiences within our workforce. HTC is proud to be recognized
as a National Minority Supplier. LI-PS4 LI-Hybrid
Keywords: , Lehi , ServiceNow Platform Developer, IT / Software / Systems , Salt Lake City, Utah
