Cymer - Field Service Engineer
Company: ASML
Location: Lehi
Posted on: April 23, 2024
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Job Description:
Job ID: J-00292384Introduction to the jobASML US brings together
the most creative minds in science and technology to develop
lithography machines that are key to producing faster, cheaper,
more energy-efficient microchips. We design, develop, integrate,
market and service these advanced machines, which enable our
customers - the world's leading chipmakers - to reduce the size and
increase the functionality of their microchips, which in turn leads
to smaller, more powerful consumer electronics. Our headquarters
are in Veldhoven, the Netherlands, and we have 18 office locations
around the United States including main offices in Chandler,
Arizona, San Jose and San Diego, California, Wilton, Connecticut,
and Hillsboro, Oregon.The Customer Support (CS) organization is
responsible for the installations, qualification, repair and
maintenance of the ASML systems at customer sites and is
responsible for the necessary transfer of know-how to the customer.
Local site Customer Support branches perform these tasks for the
customer within the specific region.The Field Service Engineer
executes regular and irregular maintenance activities with
considerable independency and under limited supervision. Handles
defined and regular problems/maintenance on a machine, either
independently or through escalation without supervision.Roles and
responsibilitiesProblem analysis and approach - Gather all
information relevant for the problem, analyze using available
means, gather additional diagnostic info if needed, decide on
initial approach to solve problem and execute, consult with
others.Problem handovers and routing - Handover problem or problem
aspects to others (2nd line support), document and package all data
relevant for problem resolution (e.g. pass-downs, work orders,
field service reports, system problem reports, technical
reports).Repairs - Use tools, replace parts, improve settings, to
execute repairs and standard service actions
independently.Procedures - Based on arranged customer machine time
window to arrange for all (possible) parts, tools, equipment and
information / knowledge to be available at start of procedure,
execute procedure.Training / advice - Explain appropriate actions
to users to correct malfunctions, train customers in use and
routine maintenance of equipment, recommend changes in user
procedures when neededProcess Optimization - Signal gaps and
improvement opportunities and reports it to the relevant
stakeholdersKnowledge build-up and transfer - Maintain and broaden
own knowledge, shares best known methods within the work
group.Coaching - Provide appropriate support and assistance to less
experienced engineers on first tasks.Education and
experienceBachelor's degree in relevant technical field (electrical
technology, mechatronics, mechanical Engineering, etc.) or
equivalent experience.Experienced in technical industry is required
and/or semiconductor industry experience preferred.Experience in
using computer applications, including data analysis tools,
spreadsheet, and presentation software.Has complete knowledge on
product functionality of the main modules/sub-modules.SkillsWorking
at the cutting edge of tech, you'll always have new challenges and
new problems to solve - and working together is the only way to do
that. You won't work in a silo. Instead, you'll be part of a
creative, dynamic work environment where you'll collaborate with
supportive colleagues. There is always space for creative and
unique points of view. You'll have the flexibility and trust to
choose how best to tackle tasks and solve problems.To thrive in
this job, you'll need the following skills:Can observe and respond
to people and situations and interact with others encountered in
the course of work.Can learn and apply new information or
skills.Must be able to read and interpret data, information, and
documents.Strong customer focus and commitment to customer
satisfaction through prioritization, quality, efficiency and
professionalism.Ability to complete assignments with attention to
detail and high degree of accuracy.Proven ability to perform
effectively in a demanding environment with changing workloads and
deadlines.Result driven-demonstrate ownership and
accountability.Identifies bottlenecks and drives improvements.Work
independently or as part of a team and follow through on
assignments with minimal supervision.Demonstrate open, clear,
concise and professional communication.Ability to establish and
maintain cooperative working relationships with manager, co-workers
and customer.Work according to a strict set of procedures within
the provided timelines.Diversity & InclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Other informationRole within
OfficeResponsibilities:Routinely required to sit; walk; talk; hear;
use hands to keyboard, finger, handle, and feel; stoop, kneel,
crouch, twist, reach, and stretch. Occasionally required to move
around the campus.Occasionally lift and/or move up to 20 pounds.May
require travel dependent on business needs.Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.This position requires access to controlled technology, as
defined in the Export Administration Regulations (15 C.F.R. - 730,
et seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology .EOE AA
M/F/Veteran/DisabilityNeed to know more about applying for a job at
ASML? Read our frequently asked questions .Diversity and
inclusionASML is an Equal Opportunity Employer that values and
respects the importance of a diverse and inclusive workforce. It is
the policy of the company to recruit, hire, train and promote
persons in all job titles without regard to race, color, religion,
sex, age, national origin, veteran status, disability, sexual
orientation, or gender identity. We recognize that diversity and
inclusion is a driving force in the success of our company.Need to
know more about applying for a job at ASML? Read our frequently
asked questions .
Keywords: ASML, Lehi , Cymer - Field Service Engineer, IT / Software / Systems , Lehi, Utah
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