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Technical Trainer

Company: NetDocuments
Location: Lehi
Posted on: September 15, 2023

Job Description:


NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include:

  • 2023 National Top Workplaces
  • Two-time winner (2021, 2022) Top Workplace in the US by the Salt Lake Tribune
  • Two-time winner (2021, 2022) Utah's Best Companies to Work for by Utah Business magazine
  • 2022 Employee Appreciation and Employee Well Being by the Salt Lake Tribune
  • 2022 Top Workplace in the US by the Salt Lake Tribune for the Technology Industry
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Compensation & Benefits
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Work-Life Flexibility
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Remote Work
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Top Managers
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Compensation
  • 2021 Coolest Tech Companies to Work for by Dev Mountain NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

    About the opportunity:

    NetDocuments is seeking a Technical Trainer who will deliver product and implementation program training to NetDocuments Global Channel Partners. This individual will be responsible for performing and coordinating all required Partner training-related activities. The Technical Trainer will report to the Director of Partner Success. The ideal candidate will have experience in collaborating with product and support teams to ensure continuous quality of knowledge and that a high caliber of training delivery is being performed.

    What your contributions will be:
    • Perform multi-day global training classes, either virtual or onsite as required, working across multiple time zones.
    • Work with the Partner Enablement team to help develop, prepare, and maintain training course materials and related certification tests.
    • Energetically lead technical trainings to inspire and prepare partners to take certification exams.
    • Detect common skills shortages and creating a training plan to address these.
    • Create and manage an enablement re-certification program.
    • Ensure Implementation program completion with all partner attendees through follow-up and additional 1on1 support when needed.
    • Maintain knowledge of the course materials to effectively deliver training in a professional, articulate, and efficient manner.
    • Other duties as assigned What you will bring to the team:
      • Voice of the Learner(s)
      • Organizational Skills
      • Communication Proficiency
      • Presenting
      • Collaboration Skills
      • Problem Analysis
      • Business Orientation What you will need for success:
        • Proven experience as technical trainer.
        • Outstanding communication skills and comfortable speaking to crowds.
        • Knowledge of modern training techniques and tools in technical subjects.
        • Experience working directly with Enterprise-level Cloud applications and demonstrating an understanding of challenges faced in the business and technical environment.
        • An ability to articulate use cases and applications of technology in a variety of industries, particularly with business professional industries, such as legal, financial services, corporate, government, etc.
        • Ability to thrive in a constantly changing environment, be a self-motivator with a passion for innovation and willingness to challenge the status quo in a positive and collaborative manner Ideally you will have:
          • Legal industry experience
          • Document management experience What you will receive:
            • 90% healthcare premiums company covered
            • HSA company contribution
            • 401K match at 4% with no vesting period
            • Potential for twice a year merit increases
            • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
            • Authenticity and accountability from leadership
            • Connection, access, and mentorship from exceptional leaders
            • Growing company with opportunities for advancement
              NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.


Keywords: NetDocuments, Lehi , Technical Trainer, IT / Software / Systems , Lehi, Utah

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