Technical Training Specialist

Company: Lumio
Location: Lehi
Posted on: July 27, 2022

Job Description:

Reports to

Sr. Manager, Program Management




About Us

Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio's collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.---




About This Role

The Technology Training Specialist must be able to efficiently learn new platforms, programs, and processes as well as implement and communicate via various training approaches, the learned information in a clear, concise manner to individual contributors, business unit leaders, and management.




Manage multiple ongoing technology projects at once and clearly communicate on progress, problems, timelines, and the need for support. This position assesses technical developmental needs to support and drive training relating to new and changed technologies. Identifies and arranges suitable training plans and solutions for technology and process initiatives that support overall organizational excellence. This position performs active analysis, creatively designs and implements effective methods to educate, enhance performance and increase adoption of change throughout the organization.




Overall Responsibilities
Assess technical training needs throughout the organization, and design, create, and deliver courseware to meet the needs.
Identify and address training gaps based on evidence of incorrect software usage. Stay up to date on the business processes that the systems and technical tools support.
Research and implement best training practices for onsite and remote teams.
Proactively identify, develop, and help lead improvements to ensure effective and efficient processes.
Responsible for creating and maintaining a library of system user manuals, training material, and technology related organization workflows.
Devises and implements training effectiveness measures for each course that is delivered.
Works with other trainers within the organization to coordinate and assist in developing, delivering, conducting training to internal teams related to systems, software and change initiatives.
Coordinates with other IT teams to ensure hardware, software, and system access that is needed for training is readily available for end user training sessions.
Develops training review processes to produce error free training materials and system documentation.
Conducts training and development needs assessments for the organizations change initiatives.
Provide input, document training requirements, develop training plans, and support design of training needs.
Develops training programs and objectives to support change initiatives that increase adoption and minimize the loss in productivity that may result from the change.
Obtains and develops effective training content and materials utilizing a variety of delivery methods and media.
Design and deliver e-learning courses, workshops and other trainings
Trains and coaches managers, supervisors and others involved in the change efforts.
Maintain a keen understanding of training trends, developments and best practices
Develop training documentation to support new system implementations, development of system operations guides and manuals.
Experience identifying end user and operational training requirements.
Experience developing end user training material and conducting train-the-trainer sessions.
Develops and maintains organizational communications to ensure employees have knowledge of training and development events and resources.
Conducts follow-up of all completed training to evaluate and measure results and modifies programs as needed.
Exemplifies the desired culture and philosophies of the organization.
Ability to travel to Lumio regions within the States for training events (North West, Central, SouthEast, West).



Skills & Qualifications
Ability to understand complex systems and processes to create documentation that can be used by a variety of audiences.
Familiar with traditional and modern training methods (mentoring, coaching, on-the-job or in live classroom training, e-learning, workshops, simulations, etc.).
Familiar with various Learning & Development standards and approaches.
Knowledgeable of software/system development life cycle.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Able to be present with strong active listening skills.
Excellent verbal and written communication skills.
Strong presentation and public speaking skills to small and large audiences.
Excellent time management skills.
Strong problem-solving skills.
Minimum 4+ years experience as a trainer for technology.



What We Offer
Competitive Medical, Dental & Vision Options
Life Insurance
Paid Time Off (PTO)
401k Match
Ancillary Benefits
Employee Assistance Program (EAP)
Eleven (11) Observed holidays
Learning and Development
Snacks and recreational activities within the office



Legal Disclaimer

Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.

Keywords: Lumio, Lehi , Technical Training Specialist, IT / Software / Systems , Lehi, Utah