Technical Product Support Manager

Company: Spark Resource Group
Location: Lehi
Posted on: June 24, 2022

Job Description:

Technical Product Support Manager Looking for experience in mentoring, training, and hands on running a product support team, for an amazing Tech Startup ( BlockChain/Web3) in Lehi,UT Duties

• will help triage the incoming tickets, figure out which group needs to address the issue, communicate known issues back to customer service representatives, document new fixes in a knowledge base, and conduct training sessions for cross-brand customer service representatives.
• will need to understand the flow and construction of Jira automations, understand jira reporting, and be able to guide a small team of Jira developers to create effective solutions that enable cross-brand and cross-jira processes.
• will interface with representatives from development, project management, product management, customer service, and brand leadership across multiple brands.Requirements
  • The individual needs to have excellent written and verbal communication skills.
  • need to be able to learn and effectively communicate about technical features in software, and be able to help teach current processes while helping to evolve the processes.
  • Ok under pressure and dealing with stressful customer and support situations as needed.
  • Experience as a team lead or front-line manager over product or technical support teams required. 2-3+ years of experience working with Jira and has hands-on knowledge about flow and reporting design.Benefits Include:--- Competitive salary, based on experience and expertise, ranging from $115-130K --- Paid vacation time and holidays--- Health Insurance, and other benefits

Keywords: Spark Resource Group, Lehi , Technical Product Support Manager, IT / Software / Systems , Lehi, Utah