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Security Operations Shift Supervisor

Company: Allied Universal
Location: Lehi
Posted on: June 25, 2022

Job Description:

Position Summary:The Shift Supervisor provides overall leadership of officers for the assigned location, ensures delivery of quality services, manages operations efficiently and effectively to achieve service objectives, assists in coaching, and developing security officers and promotes client and employee retention initiatives.
Description of Duties: - Oversee and update schedules for officers to efficiently and effectively meet client requirements and control labor costs. This requires high level of computer proficiency. - Ensure adherence to metrics on officer performance, attendance and turnover. - Manage and ensure cohesiveness of security team by interacting effectively across diverse cultures. - Provide quality supervision and guidance to a team of employees accountable for providing security at all posts. - Ability to respond to emergency situations. - Provide timely written reports on safety, security and medical responses to the appropriate personnel as directed by policy and written or oral directives. - Mentor and counsel Staff members in developing and applying professional security procedures. o Any new procedure is to be approved by the AUS Account Manager and client prior to being implemented. - Responsible for preparing personnel evaluation and counseling to assigned employees, in conjunction with the AUS Account Manager. - Create and maintain a positive work environment by having a thorough understanding of the end-to-end security process. - Use assigned administrative time for post inspections, employee uniform and quality control inspections across all shifts. Also, attend mandatory meetings and provide schedule updates. - Assists to ensure adequate staffing is available to perform required security services while managing and controlling overtime. - Assumes rotational basis on posts as needed on an emergency basis. - Responsible for reviewing and suggesting changes to site specific policy and procedures for security services performed at TI site to include annual review of all site post orders. - Provides training and supervision on various procedures including: visitor screening, elevators entrapments, medical emergencies, building fires, building evacuations and the monitoring of all security systems. - Coordinates with the Account Manager and Recruiting Department to assist in identifying a qualified applicant pool as needed. - Provide assistance to the Human Resources department in addressing and resolving personnel issues as directed by the AUS Account Manager. - The above job description is subject to change. The Shift Supervisor may be asked and expected to temporarily perform duties outside of the job description.
Required Education and Experience: - Minimum 3 years' experience in security guard operations supervision - Become proficient in using scheduling software tools (Ehub, WinTeam, etc.) - Ability to lead and motivate a team of security officers - As Site/Shift Supervisor you must be available to assist with call offs and or cover posts as needed. - Excellent Customer Service & Communication Skills - Good Multi-tasking skills - Outstanding Computer skills - High School Diploma or equivalent - Must pass background check and drug screening - Must have valid driver's license and clean driving record
Other DutiesThis position often requires hours outside of a normal 40-hour work week.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This job description has been approved by all levels of management

Keywords: Allied Universal, Lehi , Security Operations Shift Supervisor, Hospitality & Tourism , Lehi, Utah

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