Dispatcher-Customer Service Representative

Company: Sunrun
Location: Lehi
Posted on: June 14, 2022

Job Description:

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. And we encourage you to invest in yourself and your career through PowerU - Sunruns 100% tuition reimbursement program with over 150 educational opportunities. Overview The Dispatcher - Customer Service Representative schedules operation and maintenance service appointments for performance technicians across the country. The main focus of the Associate Field Performance Coordinator is to communicate with customers confirming appointments and optimizing schedules of performance technicians increasing efficiency of field service scheduling. Responsponsibilities Owns the scheduling customer experience for all operational solar customers in a geographical area Communicates with customers to dispatch service appointments and answer any related questions to solar performance Schedules service appointments with customer keeping technician routes optimal Logs customer interactions and appointment details into various systems Communicates with local offices to overcome scheduling challenges Completes various scheduling tasks assigned by tier 2 team Complete other tasks as deemed appropriate by supervisor Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position Qualifications A high school diploma or equivalent Proactive, energetic and self-motivated Must be a self-starter, take on various duties and be able to take initiative when needed Ability to work independently and closely with other members of department and project team Strong communication skills Ability to listen and active problem solving skills Strong interpersonal skills Analytical skills Understanding of scheduling processes and how they work Ability to meet deadlines as well as set and hold others to deadlines Organizational skills Ability to communicate effectively both verbally and in writing Ability to handle multiple tasks simultaneously in a fast paced environment Scheduling software knowledge is a plus Experience in PowerPoint, Word and Excel or equivalent (Google Suite) Recruiter: Jacquie Hoffman (jacquie.hoffmansunrun.com) This description indicates the general nature and level of thequalifications and duties required of employees in this job classification,as well as the essential functions a person must be able to perform to dothis job. It is not designed to be a comprehensive inventory of all dutiesand qualifications required of employees assigned to this job. Sunrun is proud to be an equal opportunity employer that does not toleratediscrimination or harassment of any kind. Our commitment to Diversity,Inclusion & Belonging (https://careers.sunrun.com/us/en/diversityandinclusion) drives our abilityto build diverse teams and develop inclusive work environments. At Sunrun,we believe that empowering people and valuing their differences will helpus create a planet run by the sun for everyone. We are committed to equal employment opportunity without consideration ofrace, color, religion, ethnicity, citizenship, political activity oraffiliation, marital status, age, national origin, ancestry, disability,veteran status, sexual orientation, gender identity, gender expression, sexor gender, or any other basis protected by law. We also consider qualifiedapplicants with criminal histories, consistent with applicable federal,state and local law. If you have a disability or special need that requiresaccommodation, please let us know.

Keywords: Sunrun, Lehi , Dispatcher-Customer Service Representative, Hospitality & Tourism , Lehi, Utah