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Customer Service

Company: Callforce
Location: Lehi
Posted on: April 9, 2021

Job Description:

CallForce is a dental solutions company that helps dental offices out withtedious front-desk duties. We started in 2016 and have grown to service hundreds of dental offices nationwide. Front desk duties can be hard for a dental office to handle, and we try to make sure that the offices do not miss out on any opportunity or potential patient. Recently, CallForce was recognized by Entrepreneur Magazine as one of the top entrepreneurial companies in the U.S.. Additionally,CallForce was voted as the #1 Best Place to Work in Utah for small businesses in the Salt Lake Tribune.We are looking to hire a personable Customer Service Representativeto ensure that dental patients appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. The Customer Service Representative'sresponsibilities include entering patient information onto our data system, answering patients questions, and arranging referrals to other dental specialists. We will train on the hard skills and software knowledge necessary to perform the job. The ideal candidate is a quick-learner with an intense focus on patient/customer experience and a willingness to be flexible.Responsibilities:

  • Scheduling, rescheduling, or canceling appointments as needed.
  • Assisting patients to fill out information forms.
  • Preparing patients charts and daily schedules for the dental staff.
  • Updating patient records and documenting recent treatments and procedures.
  • Scheduling follow-up appointments and providing telephonic reminders.
  • Communicating with medical insurance providers to determine if patients are required to make co-payments.
  • Verifying methods of payment and collecting payments as needed.
  • Performing general office duties, such as answering telephones, photocopying, filing and faxingRequirements:
    • Working knowledge of general administrative practices.
    • Good telephone etiquette.
    • Must be able to work onsite at our offices in Lehi, UT
    • Exceptional organizational skills.
    • Excellent customer service skills.Compensation:
      • $14/hrPerks of working at CallForce!
        • Work for a Top Workplace employer as of 2019
        • Experience great company culture where you can grow
        • Access to Top Golf unlimited pass
        • Access to Season Jazz Tickets (based on performance)
        • Great Snacks
        • Medical, dental, and vision insurance for full time positions
        • PTO offered for full time positionsPowered by JazzHR

Keywords: Callforce, Lehi , Customer Service, Hospitality & Tourism , Lehi, Utah

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