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Healthcare Member Services - HYBRID

Company: Aston Carter
Location: Lehi
Posted on: November 25, 2022

Job Description:

Description:Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.Educate members about their pharmacy benefits.Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).Skills:Customer service, Call center, Customer support, phone etiquette, customer service call center, Health care, pharmacy, insurance, fax machine, inbound callTop Skills Details:Customer service,Call center,Customer support,phone etiquette,customer service call centerAdditional Skills & Qualifications:REQUIRED:Must be locally based as the role requires working onsite at our Lehi office.Hybrid office/ work from home rotation availableRequires 100% attendance during training period.HS Diploma, GED or equivalent1+ years experience working within call centerActive listening, conversational speaking skills, with a high degree of empathyAbility to multitaskExcellent verbal and written communication skillsPassion for helping peopleProficiency in Mac, and Google SuiteFlexibility to work schedules from Monday to Friday, with rotating weekend and holiday shiftsPREFERRED:Prior experience with:Salesforce Service Cloud or other CRM toolsCall Center Phone Software (Talkdesk, etc.)With benefits or at a pharmacyEmployer benefits. Insurance, prescriptions, medical billingResolving complex issues within a call center environmentExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Lehi , Healthcare Member Services - HYBRID, Healthcare , Lehi, Utah

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