Assistant Manager

Company: Mile High Chicken
Location: Lehi
Posted on: March 11, 2023

Job Description:

We are seeking dynamic, passionate, and driven restaurant professionals who want to join a "People First" organization with the ability to grow with us.

L.O.V.E. Restaurant Group is a values-driven organization where we believe in developing and empowering our employees and in providing fanatical customer service through a friendly and clean restaurant, delivering a fantastic meal. We are Developers, Builders and Franchise Operators of Slim Chickens restaurants in Colorado and Utah. L.O.V.E. - Living Our Values Every day!

CORE VALUES

• The Coach - Leadership / Mentorship / Support
• Sparkle - Clean and Bright - from our facilities to our people
• Cheetah - Fast and Efficient
• The Cheerleader - Keeping it fun / Raising the Energy / Engaging the team
• The Chef - Amazing Fresh, Delicious, and Accurate meals
• MeMaw - Southern Hospitality OUR MISSION
  
  To love our employees, so our employees can love our guests, (develop, empower, and listen)
  
  For our employees - create a fantastic and safe environment for our people to grow as professionals and humans, where they are invited to elevate their energy, mindset, and ambition.
  
  For our guests - to create and serve quickly, a fresh hot delicious meal, that is a great value. With hospitality that is warm, friendly, and inviting, in an environment that is clean, safe and positive.
  
  If you are itching to have a prime seat at the table of one of the fastest growing franchise organizations in the mountain states, where you have an opportunity to bring your passion, brilliance and ideas to influence the experience of what today is over 400 employees and soon to be thousands, then we would love to have an opportunity to speak with you to see if we are a fantastic fit for each other.
  
  L.O.V.E. Restaurant Group is one of the top franchisees of Slim Chickens. Our brand powered us through COVID with system wide same store comps of over 24%. The strongest of any brand established or emerging in the US! At L.O.V.E., we have ambitious growth plans and have exclusive development rights for two the fastest growing and beautiful states in the country, Colorado and Utah. We have 5 locations and many new locations on the forecast.
  
  Basic Function:
  
  The Assistant Manager provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:
  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational processes
  • Exercising financial control to meet the restaurant profit margin targets
  • Selecting, training, developing and motivating employees The Assistant Manager directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.
    
    Job Specifications:
    
    Customer Satisfaction/Product Quality
    • Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
    • Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
    • Tracks, analyzes and resolves sources of customer complaints.
    • Ensure that food safety standards are met. Financial
      • Develops and drives restaurant annual operating plan.
      • Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
      • Trains and mentors' subordinates on financial analyses and profitability tips for the restaurant.
      • Develops store CAPEX requests and is the principal interface with all vendors. Operations
        • Ensures that facilities and equipment are maintained to Company standards.
        • Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
        • Establishes restaurant speed of service targets, monitors performance and resolves bottlenecks to achieve goals.
        • Oversees development and revision of weekly management and crew schedules. Human Resources Responsibilities
          • Directs all restaurant level HR activity including:
          • Personal accountability for crew hiring decisions
          • Develop and execute Bench plans
          • Performance management
          • Compensation
          • Employee relations issues up to and including termination
          • Provides hands-on training for management staff in advanced STP modules and develops all Shift Supervisors and Assistant General Managers to assume higher level responsibilities.
          • Develops and monitors staffing plans and directs crew sourcing activities.
          • Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations. Job Type: Full-time
            
            Salary: $45,000.00 - $60,000.00 per year
            
            Benefits:
            • 401(k) matching
            • Dental insurance
            • Employee discount
            • Health insurance
            • Paid time off
            • Vision insurance Restaurant type:
              • Quick service & fast food restaurant Shift:
                • 10 hour shift
                • Day shift
                • Evening shift

Keywords: Mile High Chicken, Lehi , Assistant Manager, Executive , Lehi, Utah