Enterprise Customer Success Manager (Remote - Central USA)

Company: AstroHire
Location: Lehi
Posted on: January 26, 2023

Job Description:

The Customer Success Manager (CSM) position is a part of Our Client's Customer Experience organization. In this role you will build long-term strategic relationships with our customers and ensure they realize the full value from their investment with Our Client which will lead them to renew and grow.

You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Our Client organization. A significant part of your role will be to serve as a customer advocate, often functioning as a liaison between our customers and all internal Our Client teams (e.g. Professional Services, Customer Support, Product Development, etc).

Essential Duties and Responsibilities

• Manage a portfolio of Our Client's largest customers
• Drive renewal and retention of Our Client customers
• Engage regularly with customers to evaluate needs and direction
• Present regular Executive Business Reviews
• Be an expert on the customer's Our Client deployment and the go-to person for their business needs
• Educate customers on the value they can generate from the power of their Our Client solution
• Continually assess, document, and analyze customer progress toward stated goals and results
• Facilitate relationships across various customer teams, brands, and/or departments to further strengthen Our Client's partnership
• Ensure account issues are resolved quickly, leveraging resources from across the company as needed
• Ensure customers employ best practices and their Our Client solution is optimized for maximum value
• Present Our Client's product roadmaps with emphasis on features most relevant to each customer Gather customer product feedback and communicate with product management to shape product roadmap development
  
  Requirements
  
  Essential Knowledge, Skills, Abilities, and Background
  
  
  • 4+ years' experience implementing software applications and/or providing strategic advisory services and account management services
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
  • Excellent organization, project management, time management, communication, and presentation skills
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Strong understanding of business processes and their implementation into enterprise applications
  • Willingness to 'roll up one's sleeves' and assist wherever needed
  • Team player who will innovate to continue improving the way Our Client serves its customers
  • Bachelor's degree or equivalent experience in business or related field
  • Ability to travel up to 25% of the time
    
    Preferred Knowledge, Skills, Abilities, and Background
    
    
    • Account Management experience
    • Business process management experience and expertise
    • Experience with cloud-based/SaaS solution offerings
      
      Benefits
      
      EVERYONE IS AN OWNER
      
      
      • At Our Client, all full-time employees receive shares that vest over time. We invest in you because we believe in your value.
        UNLIMITED PTO
        
        
        • We expect you to get your work done, and then get out of the office as often as you need to.
          
          CELL PHONE REIMBURSEMENT
          
          
          • We know you're using your phone to check your work email from home, so we'll help you pay for it.
            MEDICAL, DENTAL & VISION
            
            
            • Enjoy awesome coverage for yourself and your family. We aim to keep your costs low and your benefits high.
              
              RETIREMENT SAVINGS
              
              
              • You'll love working here, but you won't want to stay forever. Our generous 401K match will help you retire in style.
                
                ONGOING EDUCATION
                
                
                • Learn and grow on the job through company-sponsored conferences, training, certifications and tuition reimbursement.
                  PAID MATERNITY / PATERNITY LEAVE
                  
                  
                  • Our Client provides 12 weeks paid leave for moms (and $2,000 maternity bonus) and 3 weeks for dads. Our Client will also reimburse up to $7,000 in adoption costs.
                    
                    PERKS CONTINUED
                    
                    
                    • Weekly Massages, gym reimbursement, dry cleaning, Coca-Cola Freestyle machines, Zen room, on-site haircuts, ping-pong, pool, and free snacks everywhere you look.

Keywords: AstroHire, Lehi , Enterprise Customer Success Manager (Remote - Central USA), Executive , Lehi, Utah