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Assistant eShop Manager Delivery

Company: Harmons
Location: Lehi
Posted on: November 19, 2022

Job Description:

$18.50 - $20.00PER HOURGENERAL PURPOSE:
The purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons customers.This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner and ensure that all orders are ready for customer pickup with attention to quality and freshness.This position is to increase the direct website use through delivering an exceptional customer service experience. This person will respond to customers orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included and may route questions to the appropriate department.This person will assist the eShop Managerwith keeping the eShop department running properly and profitably, knowing all aspects of eShop, being able to fill in for any position when necessary and will train new eShop associate, ensure the friendly delivery of Harmons products to stores and customers, loading deliveries onto their vehicle, delivering to and between stores, to customers homes and workplaces all while providing excellent customer assistance via email support and phone support.ESSENTIAL DUTIES & RESPONSIBILITIES:
Follows established departmental and store policies and proceduresReceive and check incoming eStore ordersAssemble orders as necessary to match individual eStore invoicesReview and inspect orders ensuring that the correct specifications have been metConfirms pricing accuracy and signage for all products, paying particular attention to ad itemsProvide customer support efforts by using product knowledgeConstantly be in touch with the daily updates and requirements of the customersHelps ensure product descriptions are accurate by communicating opportunities to Support TeamIncrease traffic to the website and strengthen Harmons customer loyaltyContacts customers to clarify requestsResponsible for being an alert and courteous driver at all timesChecks delivery invoice against what is being loaded into the delivery vehicleScan each label/bag to insure all the customers groceries are being loaded into the delivery vehicleMakes deliveries to customers homes and workplacesLoads products to be deliveredPerforms a monthly fuel reconciliationPerforms basic cleaning and maintenance on equipment such as totes, coolers, and crates used for deliveries, the delivery van and its shelves etc.Teaches, mentors and educates associates to help them be successful members of the eShop teamProvide continuous improvement to website conversations and customer engagementAssists as needed to ensure the success of eStore as a wholeMARGINAL DUTIES & RESPONSIBILITIES:
Performs other job-related duties as assignedNATURE OF WORK CONTACTS:Consistent and daily interaction with store associatesConsistent and daily interaction with customersConsistent and daily interaction with Support TeamTRAINING & QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or equivalent GED required; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:Working knowledge of computers including Microsoft OfficeExcellent interpersonal and communication skills are essentialAbility to interpret policies and proceduresWorking knowledge of internet technologyBasic math and organizational skillsDemonstrate verbal and written communication skillsMust enjoy working with and handling grocery productsMust possess Harmons Forklift CertificationMust possess a valid Drivers License and clean driving recordGreat attention to detail with accuracyAble to work efficiently in a fast-paced environmentAbility to clearly understand and respond appropriately to the issues that customers presentAbility to demonstrate empathy and prioritize customers issuesMust possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons mission and commitment to working collaborativelyContinually strives to be product minded, customer minded, personnel minded, detailed, forward focused and consistentPHYSICAL/SENSORY DEMANDS:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the associate is regularly required to perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries.Also requires standing, walking and bending throughout the entire work day and the ability to occasionally maneuver objects weighing up to 40 pounds from location to location.

Keywords: Harmons, Lehi , Assistant eShop Manager Delivery, Executive , Lehi, Utah

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