Program Manager, Customer Experience
Company: Ursus, Inc.
Posted on: November 17, 2022
Our client - a Fortune 500 Software Organization - is seeking a
Program Manager, Customer Experience to bring onto the team. Please
see below for details:
LOCATION: Lehi, UT is Preferred Location. Onsite-Hybrid
DURATION: 1 year+
" You are a natural leader and facilitator; driven, organized and
detail oriented; adept at facilitating actions and resolving
conflicts; communicating with ease at all levels; working across
functions as a great influencer, collaborator, and teammate. You
are highly resourceful, customer-focused and have an ability to
work independently under time constraints. You tackle end-to-end
ownership and successfully deliver results in a fast-paced and
dynamic business environment.
" Team Player. You enjoy collaborating with, learning from, and
teaching others so we all become better. You assume good intent in
others, and actively do your part to make a positive work
" Synthesizer. You model how to distill a problem to its essence,
to make it "as simple as possible, but no simpler. " You
crystallize the wisdom of the team and make the next steps
" Elegant. You sweat the details to bring a beautiful elegance to
everything you put your name to, and you make sure that the efforts
of your team are well designed and coherent.
" Reliable. You pride yourself in developing a sense of reliability
in outcomes, timelines, and goals expectations that you set for
yourself and your team.
" Quality focused. You know what it takes to deliver quality,
sustainable systems. You are passionate about high-quality delivery
and the technology & knowledge that supports it.
" Persistent: You are creative in finding ways to solve problems
and don't let roadblocks stop progress.
" Build positive relationships across multiple teams and leaders
including IT, Engineering, Operations and Delivery Support,
ensuring the right features are designed and delivered on time and
with the highest quality, both internally and with partner
" Drive dependencies with teams across multiple business units at
" Drive day-to-day progress of you assigned program and projects
and keep various levels of management informed of project status
" Drive strategic and tactical decisions for your projects
" Build efficiency in communication and development process and
guide the team to use project delivery processes to scope work
" Remove team impediments, pursue issues and risks, craft
mitigation plans and bring them up to appropriate decision
" Report project status to team members and management with the
right level of detail and strategic importance
" Willingness to "wear many hats and help where help is needed
" Minimum of 3 years of experience as a project or program manager
in software and/or related industry including experience through a
complete life cycle on a product team.
" Understanding of PMP, Agile, Lean and/or Scrum methodologies,
ability to drive and develop new process(es) or methods
" Ability to understand and articulate complex technologies
" Exceptional customer focus and ability to use intuition, customer
input and data to rapidly test and validate products and
" Self-motivated and not afraid to tackle unknowns. Strong bias to
" Strong verbal, presentation, and written communication skills
with the ability to appropriately communicate with the intended
" Ability to work well across organizations and form relationships
with a globally diverse workforce.
" Experience with working with IT organizations
" Experience in Enterprise / B2B business a plus
" Bachelor's degree or equivalent work experience required
" Strong collaborator
" Project plan creationRisk/issue tracking and management
" Roadmap creation
" Stakeholder management
" Executive communication and presentation
" Story telling / visualization through power point tailored to the
" Experience in using and configuring at least 2 Project management
softeware (Workfront, Wiki, Confluence, Jira, Asana, Trelo)
Keywords: Ursus, Inc., Lehi , Program Manager, Customer Experience, Executive , Lehi, Utah
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