Posted on: September 20, 2022
Our mission is to redefine the home experience with tech and
services to create a smarter, greener, safer home that saves our
customers money every month.
Summary: In this role , the Program Manager will work with a high
performing team in Vivint Smart Home's Innovation group, leading
them to deliver innovative mobile products and leading services,
working across operational and product/engineering groups to
deliver outcomes while contributing to improving the way we work
The Program Manager will lead projects within our Core Apps group
working closely with product management, software engineering, UX,
design, QA, as well as Vivint's broader operational groups (supply
chain, operations, IT, marketing, finance, customer care, field,
etc). The role will cover projects from full new product
development, to feature development and revisions or maintenance of
our mobile products.
+ Accountable for the plan, schedule and budget for your assigned
program and projects. Understand priorities and create clear plans
to deliver. Communicate with stakeholders and partners. Set and
meet commitments. Set specific release dates and milestones with
the team and keep them focused on those accountabilities while
communicating needs for support or issues that put those at
+ Partner with engineering teams to deliver working solutions in
software, products and systems. Set schedules and create strong
execution plans to develop products and features to bring to
market. Partner with the Product, Engineering, Supply Chain,
external partners and Operations team to drive the program. Work
across teams to review proposed scope and provide Level of Effort
(LOE) estimates as well as suitable tradeoffs for quality and
+ Create appropriate communications to update the business
regularly on status, risks and support needed to be successful for
the portfolio of programs. Provide weekly status updates
communicating progress towards commitment in terms of scope,
schedule, and cost.
+ Lead the team to identify risks up front, manage and mitigate
them and monitor residual risks and any issues that arise
regularly. Track tasks and lead a culture of accountability in the
team and across the business. Setup excellent change and risk
management practices to keep work on track.
+ Facilitate and chair relevant program meetings, participate in
agile activities where appropriate, develop communications and
deliver to stakeholders. Hold regular risk reviews and
accountability tracking meetings. Work with stakeholders as risks
and issues arise. Develop partner relationships and manage
performance of partners relating to program delivery. Work with
team to monitor and keep program on track or escalate risk and
support needed as required.
+ Draw on professional experience of scheduling, risk and task
tracking platforms (MS P ROJECT, SMARTSHEETS, EXCEL, etc) as well
as content and engineering tracking systems (e.g. JIRA, CONFLUENCE,
+ A bias to strong leadership, communication and interpersonal
skills will exist in assessing success in this role along with the
ability to work in a fast-paced environment where change and pivots
to priorities occur occasionally.
+ Experience in mobile software delivery for consumer devices or
+ Team Leadership, ability to establish a leadership identity
within the respective groups and overall stakeholder organizations
+ Experience in Mobile Information Architecture redesign from
discovery, development and delivery is highly desired.
+ Demonstrate the ability and track record of leading in project
delivery and excellence in communication.
+ Demonstrate passion to succeed, inspire and motivate the
+ Strong negotiation skills as well as ability to facilitate
informed and timely decisions and mediating tradeoffs with various
groups to deliver a product on time and ready for market.
+ Deliver clear, concise professional verbal and written
communication that is appropriate to the situation and audience.
Including commitment to transparency, and stakeholder-based
+ Exceptional collaboration, listening, written and verbal
communication skills, including an ability to clearly communicate
with both business and technical audiences.
+ Encourage participation & decision-making by all team members and
effectively manage group dynamics.
+ Min. 5+ years professional experience leading large programs,
including mobile architecture design, services platform and
software projects, with internal and external design, development,
and quality teams. Hardware and Software experience is not
mandatory but a clear aptitude and willingness to work with those
domains is needed.
+ Bachelors' degree in Business, Engineering or a related field
with formal project management training (preferably PMP, CSM or
+ Strong preference for experience with devices, consumer
electronics, manufacturing and consumer facing hardware, software
and mobile products.
+ Track record of leading others & positive change in project
definition, project delivery, and process improvement.
+ Working experience with project methodologies such as agile,
scrum and sprint planning, and related hardware development
processes or framework awareness.
+ Past success in creating high performance teams, inspiring and
empowering them to achieve results.
+ "Owner's attitude", including a willingness to tackle complex
problems through to solution.
+ Ability to work both independently and cross-function with
+ Ability to multi-task priorities and initiatives.
Learn about the Vivint Culture and why it's a great place to grow
your career! Here are some highlighted perks you should ask us
+ Free daily lunch and drinks on site
+ Paid holidays and flexible paid time away
+ Employee /Friends/Family Discounts
+ Onsite health clinic, gym, gaming tables
+ Medical/dental/vision/life coverage & 24/7 Medical Hotline
+ 401(k) + Employer Match
+ Employee Resource Groups
WORKING CONDITIONS: This job operates in a professional office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
SAFETY: Vivint enforces a safety culture whereby all employees have
the responsibility for continuously developing and maintaining a
safe working environment. Each new employee is responsible for
completing all training requirements. Additionally, the employee
must accept they have responsibility for maintaining the safety of
themselves, their co-workers, and the public. Employee must adhere
to all written and verbal instructions, promptly report and correct
all hazards or unsafe conditions, question non-standard operations
or unmitigated hazards, and provide feedback to management on all
If you are an active Vivint employee, please apply through Workday
by searching "Find Jobs".
Keywords: Vivint, Lehi , Program Manager, Executive , Lehi, Utah
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