Order Management Analyst

Company: SGA Inc.
Location: Lehi
Posted on: August 2, 2022

Job Description:

Software Guidance & Assistance, Inc., (SGA), is searching for an Order Management Analyst for a Contract assignment with one of our premier SaaS clients in Lehi, UT.

Responsibilities :

Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date

Work on highly analytical assignments. Work on multiple assignments with short term deadlines. Reconcile accounts against multiple sources.

Work closely with Credit and Contract Management teams to resolve account issues. Issue credits and refunds.

Provide primary support to the Sign Sales team, including contract reviews, email support, issue resolution and escalation management and order processing.

Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.

Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools.

Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.

Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.

Support increased workload and additional hours when required i.e. month end/quarter end periods.

Required Skills:

Strong analytical, problem-solving and decision-making abilities

Excellent written and verbal communication skills, and proficiency in Microsoft Excel.

Competence with information management/CRM tools SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.

Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast pace environment, make decisions and problem solve.

Ability to complete tasks and assignments with a positive, professional and friendly approach.

Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Strong social and self-awareness skills

Preferred Skills:

Order Management experience a plus.

Bachelor's degree preferred, but not required.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

Keywords: SGA Inc., Lehi , Order Management Analyst, Executive , Lehi, Utah