Order Management Analyst

Company: Intelliswift Software, Inc.
Location: Lehi
Posted on: August 1, 2022

Job Description:

Analyst, Order ManagementCurrently remote until client calls for it. Later hybrid from client location Lehi, UT10 Months
DescriptionSupport system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to dateWork on highly analytical assignments. Work on multiple assignments with short term deadlines. Reconcile accounts against multiple sources.Work closely with Credit and Contract Management teams to resolve account issues. Issue credits and refunds.Provide primary support to the client Sign Sales team, including contract reviews, email support, issue resolution and escalation management and order processing.Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools.Engage with internal client teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.Support increased workload and additional hours when required i.e. month end/quarter end periods.
Roles and ResponsibilitiesMultiple internal client Departments (Credit, Contract Management Group, Deal Desk, Revenue Assurance, Legal, Sales Operations, Customer Success Management, Sales, Product Delivery (Provisioning). This is not a customer facing role.Order Management experience a plus.Strong analytical, problem-solving and decision-making abilitiesExcellent written and verbal communication skills, and proficiency in Microsoft Excel.Competence with information management/CRM tools - SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast pace environment, make decisions and problem solve.Ability to complete tasks and assignments with a positive, professional and friendly approach.Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.Strong social and self-awareness skills
Education: Bachelor's degree preferred, but not required.

Keywords: Intelliswift Software, Inc., Lehi , Order Management Analyst, Executive , Lehi, Utah