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Manager, Technical Services (Shift: Mon-Fri 3:00 PM - Midnight MST)

Company: Pure Storage
Location: Lehi
Posted on: June 20, 2022

Job Description:

BE PART OF BUILDING THE FUTURE.What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we've only scratched the surface of our ambitions .Pure Is Blazing Trails And Setting Records

  • For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure's leadership across these dimensions
  • And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.SHOULD YOU ACCEPT THIS CHALLENGE...Pure Storage is seeking an experienced manager for our technical services team in Lehi, Utah. In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently. This position is ideal for strong technical services manager looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.What You'll Need To Bring To This Role...
    • 5+ years of experience in customer-facing, technical services related work.
    • 3+ years of experience in direct leadership in a people management role.
    • Track record in developing strong teams through recruiting, performance management and team professional development.
    • Track record in identifying and solutioning for process improvements and a vision for scalability improvements.
    • Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources.
    • Experience in the foundations of troubleshooting complex technical problems.
    • Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
    • Track record in successful cross-functional collaboration with other internal business units.
    • Foundational knowledge in operating systems such as VMWare, Solaris, Linus, Windows. (Bonus)
    • Foundational knowledge of ITIL concepts. (Preferred) Certification a bonus!
    • Thought leadership, innovative mindset and ability to operate with minimal supervision.
    • Ability to be flexible with shift with advance notice.
    • Ability to participate in on-call\after hours support rotation.
    • Must be able to work a 3pm to Midnight Shift (Monday - Friday)BE YOU-CORPORATE CLONES NEED NOT APPLY.Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.PURE IS COMMITTED TO EQUALITY.Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com .APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice .DEEMED EXPORT LICENSE NOTICE.Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.PURE'S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATEIn accordance with Pure's policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date. Should you require an exemption for medical or religious reasons, you must initiate Pure's exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.

Keywords: Pure Storage, Lehi , Manager, Technical Services (Shift: Mon-Fri 3:00 PM - Midnight MST), Executive , Lehi, Utah

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