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Technical Project Manager

Company: ResearchNow
Location: Lehi
Posted on: June 16, 2022

Job Description:

The role of a Project Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment.Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.RESPONSIBILITIESMaintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one monthManages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environmentBuilds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata's products and servicesEnsures project task activities are completed through personal production, internal support teams (such as Survey Programming and Sales), and vendors (such as translators, etc.)Tasks may include:Testing online survey linksSamplingSetting-up and monitoring reports to evaluate key project metricsEnsuring quality measures are followedUpdating clients regularly on project progressEnsuring key project performance metrics such as project profitability meet or exceed established guidelinesProactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely mannerEffectively communicates both as an individual and as part of a client-facing project teamEnsures survey quality using current market research methodologiesOther duties as assignedAssist the CATI team in scoping technical programming and sample formatting requirements for new projects.Work with clients and PMs to clearly define custom programming specifications.Assist the Technical PM lead (Brian) in developing and implementing best practices for CATI programming across the programming team.SKILLS AND ATTRIBUTESIs able to communicate clearly and effectively at all levelsAdept with technology and toolsAbility to manage multiple priorities and trouble shoot a range of issues in high-pressure situationsPursues his or her work with energy, drive, and a need to finishLearns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learningEffectively copes with change and shifts gears comfortablyAlways strives to deliver results by being solution oriented and a team playerIdentifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhaustedCan clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleaguesAny database use/management experience.MySQL knowledge preferred. Just basics works finePHP, JavaScript or any basic knowledge of web based programming is a plusFamiliar with ExcelEDUCATION AND EXPERIENCE Account or Project Management experience is beneficialExperience in market research strongly desiredExperience in a customer service environment desiredPost-secondary education preferredBENEFITS:Hybrid work modelMedical benefits, 401K matchingGenerous paid time offLearning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programsDynata offers their new colleaguethe opportunity to work in an open and global culture,where they welcome feedback and ideas from their colleagues. You will be working in a challenging and inspiring environment with talented colleagues from all over the world. We have great development opportunities for people who are driven to get results and are not afraid of responsibility.Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-PacificDynatais an equal employment and affirmative action employer F/M/Disability/Vet

Keywords: ResearchNow, Lehi , Technical Project Manager, Executive , Lehi, Utah

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