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eCommerce Business Analytics Manager

Company: Purple
Location: Lehi
Posted on: January 16, 2022

Job Description:

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.
Job SummaryWe are looking for a driven, forward thinking eCommerce Business Analytics Manager to join our eCommerce and Merchandising teams. A successful analytics leader will be flexible and creative working with a dynamically growing business, measure performance across the customer journey, and create KPI driven data models to establish performance targets and monitor operating goals. This leader will understand the business challenges in a multi-touch sales funnel and shape tools for the Merchandising and Digital Product teams to understand consumer shopping patterns throughout the site experience, through the contact center, and in marketplace environments.
The eCommerce Business Analytics Manager will manage eCommerce Business Analysts on a growing team, turn business goals into eCommerce performance targets, and partner with the data warehouse team to turn ad-hoc data requests into sustainable dashboard tools.
The eCommerce team prides itself in building strong, productive, cross-functional relationships across the entire business. This leader must be passionate about improving current processes, measuring performance, and understanding how to support improvements with downstream dependencies. Most importantly, you empower the eCommerce Analytics team to balance business needs, set partner expectations, meet delivery timelines, and work within technology constraints to deliver innovative insights that help improve our customers' shopping experience.Job Description

  • Partner with the eCommerce leadership team to build annual business performance and forecasting models for on-site, contact center, and marketplace sales
  • Set annual, monthly, and weekly performance targets by channel to help leadership measure business performance against the annual operating plan
  • Work in conjunction with the eCommerce Leadership Team to provide analysis of the business, measuring core eCommerce KPIs including sales, conversion, sessions, LTV, bounce rate, new vs. repeat and session duration
  • Identify and recommend opportunities for process and reporting improvements
  • Partner with Digital Product Management to develop and implement measurement plans to evaluate and evolve new site features
  • Develop strong cross-functional relationships with teams including Data Analytics, User Experience, Market Research, Product Development, Marketing, Brand, and Product Merchandising
  • Develop sustainable reporting tools to monitor consumer engagement across DTC channels
  • Manage and coach eCommerce Business Analysis team members
  • Balance and distribute work between eCommerce Business Analysts to ensure reporting is completed on-time and ad-hoc requests meet stakeholder expectations
  • Partner with Data Warehousing, Data Analytics, and Data Integrations teams to ensure eCommerce tracking and reporting tools deliver successful dashboard experiences
  • Digest and understand a complex sales funnel and reporting environment to ensure eCommerce, Product, Finance, and Planning align on uniform metrics
  • Analyze and review on-site performance data to ensure releases are aligned with product goals/objectives
  • Build digestible business reports and dashboards that will help drive decision making throughout the company
    • Bachelor's degree in Computer Science, Business Administration, Information Systems, Marketing, Finance, or related field
    • Experience working with eCommerce BI tools like Google Analytics, Adobe Experience Manager. Experience in Looker, Snowflake, Quantum Metric, and Heap Analytics strongly preferred
    • Excel proficiency required
    • 5+ years of demonstrated success as a business analyst or similar roles required.
    • 4+ years working in an agile environment
    • 2+ years of eCommerce analytics management experience
    • Ability to communicate in a compelling manner, drive organizational excellence, and influence teams that are directly or indirectly managed
    • Strong ability and capacity to work in fast-paced environments
    • Adapts well to change
    • Excellent oral and visual communication
    • Excellent analytical, critical thinking and problem-solving abilities
    • Experience with multiple-source data and trend analysis such as social, analytics, customer feedback, customer service, etc.
    • Understanding of the omnichannel retail industry as a result of work experience in similar settings
    • Ability to demonstrate strong leadership, personal initiative, and accountability while embracing a collaborative approach
      Benefits And Perks
      • Medical, Dental, Vision
      • 401(k) Match
      • Generous PTO
      • Market Money
      • Earn a Mattress
      • Purple Swag
      • Amazing Purple Products WHY WORK AT PURPLE?
        • Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
        • Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
        • Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
          Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
          This policy applies to all terms and conditions of employment.

Keywords: Purple, Lehi , eCommerce Business Analytics Manager, Executive , Lehi, Utah

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