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Customer Success Manager, Inbound

Company: Limble CMMS
Location: Lehi
Posted on: January 16, 2022

Job Description:

Description

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

You will be joining our fast-growing team; responsible for delivering white-glove service and value to our customer base. On a day-to-day basis, the Inbound CSM manages Customer engagements and works in tight partnership with all Limble departments to do the following:

Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
Bug reporting and tracking
Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
Proactively escalate at-risk customers
Collaborate closely across departments to support the success of our customers
Coordinate product demos and refer prospective customers to the Sales team
Assist the Sales team with product knowledge
Create strong customer relationships by delivering world-class customer service.
Maintain a highly organized and accurate task list, visible to the Success team and Management
This position will work from 10:00a to 7:00p Mountain Time.

Requirements

We're looking for a Customer Success Manager with the following qualifications:

Passion for excellence and ensuring customers are thrilled to chat with you
Experience working cross-functionally within a customer-facing organization to support a joint outcome
Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
Strong conflict resolution skills
Thrive in a fast-paced environment with the ability to prioritize and multitask on the fly
Resourcefulness, creativity, and strategic thinking for troubleshooting problems
Self-motivated and self-directed
Fast learner
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail

Additional Skills - Nice To Have

3+ years of recent experience in a B2B Customer Support / Success / Account Manager position
3+ years in the SaaS industry
Strong proficiency in Hubspot or other CRM, including but not limited to Gainsight, Client Success, etc.
Background in working with equipment maintenance, machinery, or manufacturing

Benefits

Competitive base salary
Stock options
Fully remote position
Unlimited PTO
Health, Dental, Vision, and Life insurance
Paid parental leave
401k with company match
Annual company retreat
Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there's no such thing as a perfect candidate. Limble's company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you're results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we'd love to hear from you.

Keywords: Limble CMMS, Lehi , Customer Success Manager, Inbound, Executive , Lehi, Utah

Click here to apply!

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