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Senior Project Manager

Company: Peanut Labs
Location: Lehi
Posted on: November 14, 2021

Job Description:

The role of a project manager is to consistently execute and deliver the highest level of customer satisfaction for both, internal and external clients while maintaining the speed and accuracy required in a dynamic environment. Our Projects Managers have a core competency of the internal tools and processes to efficiently utilize the company's resources, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment. Essential Duties and Responsibilities * Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month * Manage expectations and deliver the highest level of services in an ever-changing, fast turnaround environment * Is able to communicate clearly and effectively at all levels * Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry * Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now's products and services * Ability to manage stress while trouble shooting a range of issues in high-pressure situations * Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.) * Tasks may include: * Testing online survey links * Sampling * Set-up and monitor reports to evaluate key project metrics * Ensure quality measures are followed * Updating clients regularly on project progress * Ensure key project performance metrics such as project profitability meet or exceed established guidelines * Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner * Effectively communicate both as an individual and as part of a client-facing project team * Effectively communicate both as an individual and as part of a client-facing project team * Other duties may be assigned Knowledge and Skills Required * Strong attention to detail, organizational and able to be accountable for actions. * Always strives to deliver results by being solution oriented and a team player. * Ability to be flexible and embrace change to help make the business successful. * Takes feedback well and learns from mistakes while being able to use past experiences to help direct and guide other employees. * Ability to identify issues, lead troubleshooting endeavors, and escalate when efforts have been exhausted * Prompt, proactive, and consultative project management with focus on solutions for clients and team members * Can clearly and effectively communicates project metrics, timelines, and other details pertaining to hand offs to colleagues * Ensure survey quality using current market research methodologies. * Willingness to continue growing and developing skills pertaining to the market research industry and Research Now specific initiatives * Commitment to meeting the expectations and requirements of internal and external stakeholders * Ability to respond and relate well to peers and to those in positions of authority * Energetically pursues tasks he or she sees as challenging * Pursues his or her work with energy, drive, and a need to finish * Ability to zero in on the critical few tasks, and puts the trivial many aside * Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment * Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning * Effectively copes with change and shifts gears comfortably * Embraces our core values: * Work together as 'one team' - shares ideas, knowledge and talents * Play to win - ambitious, acts with a sense of urgency and makes the most of their abilities * Deliver the highest quality - puts quality at the heart of all of their activities * Continuously improve * Have fun and enjoys the journey * Do the right thing, even when the right thing is hard * Take accountability for their actions * Build trusting relationships - internally and externally * Give back - committed to making a positive difference Experience * At least three years of account or project management experience required * Experience in market research strongly desired * Experience in a customer service environment desired Education * Post-secondary education strongly preferred Research Now SSI is an equal employment and affirmative action employer F/M/Disability/Vet.

Keywords: Peanut Labs, Lehi , Senior Project Manager, Executive , Lehi, Utah

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