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Consulting Project Manager-Remote

Company: Lever
Location: Lehi
Posted on: April 9, 2021

Job Description:

As a team member of the RainFocus Client Success organization, the Consulting Project Manager ("CPM") is critical to driving post-sale client implementations at RainFocus. As a member of a team, the CPM is responsible for consulting on platform configuration best practices, driving requirements, designing solutions and educating our SMB clients on the implemented RainFocus toolset. The Consulting Project Manager role is unique as it requires the technical experience of a consultant and the project governance skills of a project manager. The CPM will manage short implementation engagements by leveraging best practices and templated project plans. We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams. The Consulting Project Manager job family includes Senior Consulting Project Manager ("Sr.") and Principal Consulting Project Manager ("Pr.").

  • Analysis / Business Acumen
  • Work with clients to identify business requirements and workflows
  • Facilitate holistic system design and architecture workshops
  • Identify product configuration requirements
  • Identify risks to implementation success
  • Domain / Industry Knowledge
  • Suggest best practices for implementing RainFocus products
  • Learn and utilize the RainFocus Event Success Methodology
  • Consult with clients on best practices
  • Communication
  • Document requirements, solution designs and testing plans
  • Maintain updates on milestones and tasks--
  • Create level of effort estimates--
  • Communicate issues and risks to to leadership
  • Maintain agendas and lead solution project calls with clients--
  • Organization
  • Balance priorities across multiple assignments
  • Thoroughly track tasks and complete all assignments on time
  • Contribute to implementation tools, processes and templates
  • Manage project to statement of work
  • Technical--
  • Become an expert in RainFocus products
  • Train client admins on the RainFocus tools and processes as necessary Required Skills/Experience:
    • Software implementation experience (3-7 years for Consulting Project Manager; 7+ years for Sr. Consulting Project Manager, 10+ years for Pr. Consulting Project Manager)
    • SaaS solutions delivery through platform configuration, not custom development
    • Experience implementing Small and Medium level clients, including mapping requirements to best practices, custom configurations, and integrations--
    • Ability to maintain a project plan and task backlog
    • Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing
    • Ability to think strategically to ensure event supports business goals
    • Ability to work independently, problem-solve, improvise
    • Perform consistently under pressure--
    • Superior communication skills, both written and verbal
    • Team players only
    • HTML, CSS, SQL, JSON optional but preferred
    • Must be able to travel domestically or internationally up to 20%-- Personal Characteristics:
      • The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
      • Ability to creatively solve complex problems
      • Friendly and outgoing, but assertive when necessary
      • Team-player with a service-oriented mindset
      • Self-motivated, thrives in fast-paced environments
      • Proactive, relentless learner
      • Excited by and eager to take on new challenges and opportunities
      • Strong communicator with ability to be self-guided Success Measures:
        • Fully onboarded and productive within 60 days (45 days for Pr. Consulting Project Manager)
        • Client satisfaction
        • Quality and thoroughness of work (as rated by peers)

Keywords: Lever, Lehi , Consulting Project Manager-Remote, Executive , Lehi, Utah

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