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Senior Product Manager

Company: Vivint
Location: Lehi
Posted on: April 5, 2021

Job Description:

Vivint Smart Home is aware of and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who Are We: Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.7 million customers. Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is--the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies." The Role: Essential Functions/Responsibilities: Uncover new ways to promote Vivint products and services to our existing customer base, find ways to leverage our customers to promote new customer acquisition and encourage existing customers to invest more in their smarthome ecosystems through in-app purchases.

  • Establish a strong balance between discovering new product opportunities and delivering world-class product experiences
  • Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible
  • Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap
  • Work closely with cross-functional teams of designers, engineers, programmers, and QA to ensure delivery against the product roadmap
  • Build and maintain relationships across the organization
  • Monitor product performance and proactively identify opportunities for product improvements
  • Identify opportunities for customer testing and drive execution while measuring and reporting results
  • Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch
  • Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products Required Skills: 5+ years of relevant work experience as a software product manager
    • Show deep commitment to solving customer problems and empathy for the consumer
    • Conversant in the technical aspects of building software
    • Mobile app development experience and/or consumer-based product-driven company experience required--
    • Works well with others to support shared goals
    • Ability to learn quickly
    • BA/BS in Computer Science, Engineering, Product Design, Business or a related fields Required Experience:
      • Lead by influence
      • Inspire team and management to rally behind your vision
      • Effective problem solving and analytical skills
      • Demonstrated ability to multi-task and manage priorities, including multiple products
      • Proven ability to work under pressure to meet deadlines
      • Ability to clearly communicate across levels of the organization and departments in writing, orally and interpersonally
      • Decisive, and able to eloquently defend your decisions Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. What you will be working on: You will be on the cutting edge, developing products that make the smart home even smarter. Others are just getting into the Internet of Things game. Vivint is applying years of experience in the home to create the world's best integrated Smart Home experience. We bring together technology and process expertise to deliver one-stop solutions. Working with our organization will be rewarding, challenging, and most definitely not be just another job. Who you will work with: You'll partner closely with UX Design, and Engineering to drive key KPIs for the business and its growth. You'll also ensure our products complement our sales goals and work cross-functionally to ensure streamlined communication with downstream field operations and customer support teams - all critical to a great smarthome experience. What we're looking for: Vivint is seeking a Sr. Product Manager for our Core Apps team. As part of the team, you will be responsible for delivering a strategic vision for the future of our mobile apps. This includes delivering new product roadmaps, prioritizing and collaborating among several product vertical roadmaps and you are comfortable having a sense of ownership despite distributed surface areas across teams. Why Vivint:
        • Paid holidays and flexible paid time away
        • Your choice between Mac or PC
        • Employee pricing on smart home products
        • Casual dress code
        • Onsite health clinic
        • Medical/dental/vision/life coverage What We Stand For: Honesty and Integrity Come First Do the right thing Customer Obsession is Our Advantage A relentless passion to serve the customer Innovation is Essential Today's innovation is tomorrow's lifeblood We Win Together Individuals win games: teams win championships Exceptional is Expected Talk is cheap: create value, not just motion We Give Back Helping people is core to our DNA Find out more about what it's like to work here: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. SAFETY: Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. If you are an active-- Vivint-- employee, please apply through Workday by searching "Find Jobs". Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company's World's 50 Most Innovative Companies. The company is--the largest tech employer in Utah, the state's #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com . Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers.--Now more than ever we appreciate the importance of coming together to protect families and their homes.--Some--of these measures--that relate to candidates--include virtual interviews, and work-from-home opportunities. We value you as a candidate--and--hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times.--Thank you.

Keywords: Vivint, Lehi , Senior Product Manager, Executive , Lehi, Utah

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