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General Manager

Company: TC Industries Of Canada Company
Location: Lehi
Posted on: April 4, 2021

Job Description:

Lodging Dynamics Hospitality Group is a growing Hospitality Management Company looking for a General Manager, with experience in expanding customer loyalty and growth. The General Manager functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation. They ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Responsible for active supervision of all hotel disciplines, including but not limited to the front office, guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community. Also ensures the hotel is meeting and constantly striving to meet its sales and profitability goals, and compliant with local and federal laws and regulations. Primary Responsibilities:

  • Recruit, hire, train, counsel and motivate all associates in all departments of the hotel.
  • Actively supervise department heads and all personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with grossly negligent cases being approved by an above property representative or in conjunction with Human Resources.
  • Conduct all department head performance appraisals and bonus calculations, where applicable.
  • Participate in departmental expense and labor budgeting preparation.
  • Schedule personnel within budget guidelines to assure adequate staffing to maintain service levels.
  • Develop department attitude of attentiveness and anticipation of guest needs.
  • Ensure guest special requests are fulfilled promptly and associate take ownership of issues.
  • Ensure proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, newspaper delivery, Business Center, wireless Internet, etc.
  • Resolve guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
  • Process & reconcile daily cash deposits.
  • Monitor posting of guest charges to minimize lost revenue.
  • Ensure front desk personnel perform bucket checks each shift and monitor rate variances.
  • Coordinate reservations and efficient group registration with the Sales Department.
  • Monitor suite availability and develop the hotel's yield management system with Sales to maximize suite revenue.
  • Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed.
  • Maintain efficient operations and inventory controls for the hotel Market (i.e. gift shop).
  • Responsible for the administration of key control procedures.
  • Ensure proper procedures for guest safety deposit boxes, guest mail and packages.
  • Educate department personnel on emergency procedures, safety precautions, and safe work habits.
  • Drive defensively and safely when driving the hotel van. Wear your seatbelt at all times. Use the van only for company business.
  • Promote good employee communication through department meetings, employee feedback, oral and written communication, and proper training.
  • Participate in the weekend MOD development program and host social hour (if relevant), as assigned.
  • Process and track brand certificates (frequent guest programs, brand coupons and reimbursements, etc.) when presented as forms of tender to ensure we receive reimbursement from the brand.
  • Oversee and approve the monthly Direct Bill accounts and statements and send out invoices as often as necessary to maintain the accounts receivable balance within 60 days past due.
  • Ensure all hotel supplies are properly stocked and/or all hotel equipment is in proper working condition.
  • Process accounts payable invoices for the hotel, including monitoring travel agent commission requests.
  • Lead and conduct the brand daily stand up meetings.
  • Carry out any reasonable request by Management.
  • Participate in and actively contribute to weekly Sales Meetings and conduct monthly Staff Meetings.
  • Conduct monthly department meetings or continuous improvement meetings (CIM). Note: Other duties as assigned by Regional Director of Operations of VP of Operations Relationships: Internal: All hotel departments and employees: For leadership and communication External: Account Executives: To promote business Requirements Qualifications: Education/Experience:
    • 2-4 years experience in hotel management operations, sales and marketing, or related professional areas.
    • OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or unrelated major. Certification and/or License Requirement:
      • Alcohol awareness certification.
      • General Manager and/or other certification as required by franchise.
      • Core Competencies:
      • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. Building a Successful Team Skilled at building a cohesive team and facilitating goal accomplishment.
      • Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
      • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
      • Business Acumen - Ability to understand and utilize economic, financial, and industry data; accurately analyzing data to make informed business decisions and develop strategies.
      • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
      • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
      • Executive Disposition - Commands attention and respect; advocates for the objectives and values of their hotel brand and LDHG; demonstrates composure under pressure; exhibits flexibility and adaptability.
      • Leading Through Vision and Values - Keeps LDHG's values and business strategy at the forefront of decision making and actions.
      • Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develops alternative strategies, and execute a course of action to carry out strategy. Skills and Qualities:
        • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
        • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of LDHG's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
        • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
        • Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
        • Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
        • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
        • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
        • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
        • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
        • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
        • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
        • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
        • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data and property.
        • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
        • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
        • Working Conditions:
        • Will be required to work nights, weekends and holidays.
        • Will be required to work in a fast paced environment.
        • Will be required to be on call when away from work. Physical/Cognitive Activities: This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. Organizational Structure: Works closely with: All Hotel Staff & Regional Leadership

Keywords: TC Industries Of Canada Company, Lehi , General Manager, Executive , Lehi, Utah

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