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Solutions Implementation Manager

Company: Podium
Location: Lehi
Posted on: April 4, 2021

Job Description:

Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000 (#13), and Fast Company's World's Most Innovative Companies - in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine's Best Workplaces for 2019. We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride. The Solution Implementation Manager is a vital part of the Podium team. Responsible for the initial implementation and relationship building of key enterprise accounts. Responsible for the planning, organizing, management, and execution of project tasks and resources to bring about the successful completion of project goals and objectives.This role will be a critical part of the account team, which drives the completion of a successful solution implementation. What you will be doing:

  • Primary contact during solution implementation of strategic accounts.
  • Podium product/solution technical expert.
  • Work cross functionally with Sales, Engineering, and Solution Consulting on strategic project execution.
  • Solution specification owner
  • Oversee the project plans and budgets for project
  • Review and understand details of statement of work to deliver projects
  • Ensure all/additional customer requests remain within scope of work
  • Own timelines of customer solution and deliveries
  • Own coordination between partner customer solutions services work and internal fulfillment teams
  • Develop and manage project plans, tasks, timelines, milestones and deadlines
  • Monitoring and reporting on project status and issues both internally and externally
  • Coordinate and respond to client issues
  • Communicate appropriate timeline and expectations with customers to ensure the Ultimate Customer Experience. What we hope you have:
    • Bachelor's degree. PMP certification a plus
    • 5+ years of experience working as a project or program manager for a software company
    • Experience working in a technical role, connecting SaaS systems
    • Experience with professional services billable project work
    • Exceptional written and communication abilities
    • Experience communicating directly with strategic clients and partners BENEFITS
      • Transparent culture
      • Work in this building in Lehi, UT (open to remote)
      • Great opportunities for career growth
      • A stellar onsite gym with local professional coaches, morning and night classes offered
      • Weekly free lunch, breakfast and smoothies
      • Swag Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Keywords: Podium, Lehi , Solutions Implementation Manager, Executive , Lehi, Utah

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