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Customer Success Manager

Company: Limble CMMS
Location: Lehi
Posted on: September 1, 2020

Job Description:

Our guiding principle at Limble is Customer Service. We believe that we are a Customer Service company that happens to make the best software in our industry. If you are driven to delight customers and treat every fellow employee with that same level of excellence and care, then we want to talk to you.--If being serviceable isn't your thing, then don't apply. At Limble, we value our amazing culture over any skill that someone can offer. This is an amazing place to work and we are going to keep it like that.--You will be joining our fast-growing team responsible for delivering value to, and driving adoption across our customer base. On a day to day basis, the CSM manages Customer engagements and works in tight partnership with the Customer to do the following:Set strategic direction in Customer's use of Limble CMMS to address business challenges via a strategic approach to Customer Success and Limble CMMS best practicesFacilitate setting outcomes and measurable objectives with the CustomerHold Customer and Limble CMMS accountable to delivering against goals and measurements of successIdentify opportunities and risks within Customer's organization, and present recommendations & solutionsFacilitate conversations with Customers through a variety of tactics to ensure the Customer is on track to seeing maximal value from the Limble CMMS productOwnership for outcomes including risk management and mitigation, Customer's value realization, and Customer & Limble CMMS's mutual success--What You'll DoWork with new and existing Limble CMMS customers to provide additional training, education, and documentation to drive long term customer success with and adoption of Limble CMMSManage contract renewals for the entire customer baseKeep annual customer churn below 10%Drive expansion revenue via upsells and cross sellsRecommend best practice use case of Limble CMMS based on understanding of customer's business, use cases, and success criteria for getting valueOutcome and Risk ManagementRemain up to date on Limble CMMS product featuresProactively escalate at-risk customers and ensure internal visibility by providing regular updates, status and next steps on a regular cadence through our communication channels.Collaborate closely across departments to support the success of your customersMaintain a highly organized and accurate task list, visible to the CS team, management and other interested parties--Required Skills - What We're Looking ForPassion for customer success & excellenceExperience working cross functionally within a customer facing organization to support a joint outcomeDemonstrated ability to communicate effectively via oral & written formats in both English and SpanishExcel skills are a mustStrong conflict resolution skillsThrive in a fast paced environment with the ability to prioritize and multitask on the flyResourcefulness, creativity and strategic thinking for troubleshooting problemsSelf-motivated and self-directedFast learnerAbility to work in a dynamic environment in which the requirements are not always well defined and priorities change frequentlyStrong attention to detail----Additional Skills - Nice to Have4+ years of recent experience in a B2B Customer Success/Account Manager position4+ years in SaaS industryStrong proficiency in Salesforce or other CRM, including but not limited to Gainsight, Client Success, etc.Background in working with equipment maintenance, machinery, or manufacturing--Job Benefits--Salary: $45-$58k/yr (depending on experience)Commissions: Other people in this role have been earning around $500/mo in commissions. Your commissions to start with will be smaller to begin with as your Book of Business grows.--Limble offers competitive salaries and huge growth potential. We are growing quickly and we need to hire the leaders of tomorrow. We also offer health insurance, vision, and 401(k).

Keywords: Limble CMMS, Lehi , Customer Success Manager, Executive , Lehi, Utah

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