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Implementation Project Manager - West Coast- San Francisco,San Diego, LA, Seattle, Phoenix

Company: WorkFront
Location: Lehi
Posted on: March 25, 2020

Job Description:

The primary responsibility of the Project Manager (PM) is to lead our customers through wildly successful Workfront implementations demonstrating excellence in planning while meeting timelines, adhering to the scope of work, and meeting budget requirements. The Project Manager is a customer-facing role that drives the implementations, manages, creates, coordinates, and prioritizes projects and tasks, manages timelines, maintains project plans, and communicates status to implementation team members, senior management, and customer as needed.

Responsibilities:

* Lead initial customer interactions and act as the main point of contact throughout the implementation

* Manage the planning and scheduling of multiple simultaneous customer implementation projects

* Ensure projects are implemented within contractual (SOW) obligations.

* Manage scope, the impact of scope changes on timeline and project cost, customer organizational change, and project resources,

* Maintain positive customer relations utilizing excellent communication and customer management skills

* Create documents/deliverables necessary for providing exceptional services

* Provide stakeholders with updated implementation plans, to include project schedules, project plans, benchmark metrics, communications documents, follow-up memo s, etc.

* Work closely with Pre-Sales Solution Architects, Sales Executives, Customer Success Managers, and implementation team members to ensure appropriate follow-up of identified customer needs and other follow-up activities.

* Participate in internal projects as needed.

* Assess customer objectives, maturity level, capabilities to assign the right team resources to deliver success within the project scope.

* Identify opportunities to add value and reduce non-value added effort in Workfront s delivery model.

* Identify, along with members of the consulting team, additional services which will add value to the customer thus enhancing their experience with the Workfront work management software.



Requirements:

* Ability to work in an entrepreneurial environment as a team member and an individual

* Ability to manage multiple customers and projects/tasks simultaneously

* Proven ability to troubleshoot and detect potential issues and implement appropriate solutions to minimize impact on timeline, budget, or business operations

* Proven ability to assess/evaluate requirements against scope of project, manage project plans, and adhere to schedule

* Desire to actively lead customers

* Ability to maintain customer satisfaction through timely follow-up and thorough communication

* Ability to effectively manage customer expectations

* Ability to command a group of individuals in a room quickly and be assertive

* Strong internal communication skills including ability to work with all groups and levels of the organization (customer success, support, sales, marketing, product, operations, finance)

* Must possess initiative to produce improvement initiatives both internally and with customers

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Workfront are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, and you are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Keywords: WorkFront, Lehi , Implementation Project Manager - West Coast- San Francisco,San Diego, LA, Seattle, Phoenix, Executive , Lehi, Utah

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