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Service Operations Engineer

Company: MW Partners LLC
Location: Lehi
Posted on: November 23, 2020

Job Description:

MW Partners is currently seeking a Service Operations Engineer to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties We need a candidate capable of learning new technologies and processes quickly to allow them to integrate into our team. While we love the ldquohit the ground runningrdquo mentality, we realize itrsquoll take time for someone to be fully integrated into everything we do, which is why itrsquos critical they have the skills to learn, adapt, and apply new things quickly. We need someone technical enough to be able to be hands on in a complicated environment. They donrsquot have to be experts at given technologies, but the ability to navigate through various environments and tools, identity problems or weaknesses, and provide suggestions for those problems is required. A large part of what we do is engaging with other teams and departments to identify gaps in processes and execution, and work with those groups to provide solutions. The ability to communicate well is critical, both verbally and in writing. The Operations Engineer will be responsible for supporting internal and external mission-critical applications. Due to the 247365 nature of the NOC, this role may require flexible or off-hours work schedules. Monitor all aspects of the global infrastructure, providing first tier trouble-shooting and problem escalation as appropriate. Accurately evaluate the severity of an incident to provide event notification and status to the right audience. Coordinates the resolution of system events across multiple functional teams to ensure the timely resolution of the issue. Controls system access and passwords. Writes and reviews documentation for the team. Proposes and implements systems enhancements that will improve the reliability and performance of the system. Writes scripts to help automate workflow. Requirements BS or equivalent and 2-7 years of related experience. Detailed, hands-on experience with enterprise systems and technical infrastructure support and administration. Experienced with IT 247 high availability operations best practices. Hands-on Enterprise Network andor Server operations experienced required. The candidate shall also possess a working knowledge of daily operations in one or more of the following IT disciplines Network Operation Center (NOC) Operations, Service Desk Operations, IT Infrastructure Operations, Performance Management, IT Service Management, Data Center Operations. Exhibit excellent teamwork, focus on customer service and strong communicationdocumentation skills Able to multitask under pressure from time-critical events Have prior experience working in Global 247 IT Operations Run diagnostic tests and use specialized tools to detect job malfunctions, perform first tier trouble-shooting and alarm validation Be able to identify and diagnose customer pain points and own operational and small project delivery tasks Be able to support, mentor and provide technical leadership guidance to other team members and customers. Act as a subject matter expert in IT Service amp Escalation management Familiarity with two more of the following domain focus areas Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and amp understanding of Disaster Recovery. Experience in data center or network operations with HA (high availability) and or 24X7 service level objectives desirable, or in a Service DeskCall Center with 24x7 operations. Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills.

Keywords: MW Partners LLC, Lehi , Service Operations Engineer, Engineering , Lehi, Utah

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