LehiRecruiter Since 2001
the smart solution for Lehi jobs

Technical Support Engineer

Company: Workfront
Location: Lehi
Posted on: November 20, 2020

Job Description:

Do you love exploring the ways technology can help a company can better operate and get work done*

Do you love helping people and sharing your knowledge*

Do you want to grow your career with a company that rewards your hard work*

Do you want to improve your work/life balance and work from the comfort of home*

Why Workfront Technical Support*

Our engineers care deeply about our customers and work closely together across oceans and time zones to provide professional, immediate, 24x7 support to anyone that needs assistance with our product. We are not a call center. We don t use scripts. Our engineers think logically for themselves and have actual conversations with our customers. We manage to do all of this and still provide a fun work environment with good work/life balance. We ve lost count of how many times we ve been named one of Utah Business Magazine s Best Companies to Work For here in Utah. You should enjoy getting out of bed and coming to work every day, we do! If you are a team player that truly cares about your customers and want to secure your future in the rapidly expanding SaaS industry, Workfront may be the place for you and we may be the team that will take your career to the next level!

Do You Have What It Takes*

We are looking for smart problem-solvers who are detail-oriented, experienced and motivated to provide excellent service to our customers and partners throughout the world. You will get to know the core features of our Workfront product at an expert level. The primary responsibility is to manage customer issues related to Workfront products and services over the phone as well as through tickets and chat. Technical support engineers must be able to identify the issue by troubleshooting and testing with the customer and work with our escalation teams, as needed, to resolve any issues to our customer s satisfaction. You will have the opportunity to improve processes and customer experience by creating new knowledge about our product and providing your insights to fellow colleagues and the management team. This is a remote position, reporting to our headquarters in Silicon Slopes in Lehi, Utah.

If you have previous experience in SaaS and working in a B2B environment and would like to be on the front lines of our support team of Engineers as we progress our Global Team to also be Remote, we would love to talk to you.

Your Responsibilities Would Include...

* Providing a professional level of technical support to Workfront customers via phone, chat and email updates

* Meeting obligations of Service Level Agreements between Workfront and its customers

* Understand processes in order to work efficiently and provide customers with the right answer

* Providing feedback and insights to the team on ways to better serve our customers

* Creating and improving our Knowledge Base content, both internally and externally

* Becoming an expert in the Workfront product and helping others to do the same

What Is Required*

* A quiet workspace

* High speed internet

* Occasional travel to headquarters for events or summits

* Must be a team player

* Excellent written and verbal communication skills

* Good listenerU.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Workfront are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, and you are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Keywords: Workfront, Lehi , Technical Support Engineer, Engineering , Lehi, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Senior Guidance Navigation & Control Engineer
Description: At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future (more...)
Company: BOEING
Location: Clearfield
Posted on: 11/25/2020

Description: Micron Technology Utah, LLC has openings for the following position
Company: micron technolofy
Location: Lehi
Posted on: 11/25/2020

Network Automation Engineer
Description: Primary Job Purpose The Network Automation Engineer participates in a team environment for the installation, upgrade, and maintenance of Cambia's network and security systems, under the direction or coaching (more...)
Company: Cambia Health Solutions, Inc.
Location: Salt Lake City
Posted on: 11/24/2020

Lead/Principle Engineer (Java)
Description: Your OpportunityJoin an exciting growing team at New Relic This team will be focused on building new high-value products and services to streamline customer workflows and help developers collect, access, (more...)
Company: New Relic
Location: Ogden
Posted on: 11/24/2020

Research and Development Engineering Intern
Description: Job Description Summary Job Description Excited to grow your career We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new (more...)
Company: CareFusion
Location: Salt Lake City
Posted on: 11/25/2020

Mac Tools Seeking Mechanics - Technicians - Training Provided
Description: Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and independence of working on your own, in a stress free environment - with no one to answer to, except yourself Join (more...)
Company: Mac Tools
Location: Centerville
Posted on: 11/24/2020

FamilySearch QA Engineer (Contract)
Description: Purposes br br FamilySearch is seeking skilled and motivated professionals to work as Quality Assurance Engineers. We need people who are passionate and excited to further the work of the Church in (more...)
Company: The Church of Jesus Christ of Latter-day Saints
Location: Lehi
Posted on: 11/24/2020

Service Technician, Appliance Repair
Description: Join the Sears Home Services team as an Appliance Repair Technician Sears Home Services is the nation's largest product repair service provider, providing more than 52 million solutions for homeowners (more...)
Company: Sears Holdings Corporation
Location: Salt Lake City
Posted on: 11/24/2020

Controls and Instrumentation Engineer
Description: The Controls and Instrumentation Engineer is responsible for designing, developing, installing, managing and maintaining systems and equipment used to monitor and control our machinery and processes. (more...)
Company: Specialized Career Search
Location: Midvale
Posted on: 11/24/2020

Senior Guidance Navigation & Control Engineer
Description: At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future (more...)
Company: BOEING
Location: Centerville
Posted on: 11/25/2020

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Lehi RSS job feeds