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Customer Support Engineer

Company: ASML US, LLC
Location: Lehi
Posted on: October 13, 2020

Job Description:

Job Description Customer Support Engineer LocationLehi - UT, US EntityHermes Microvision, Inc DegreeBachelor Experience3-7 years TeamCustomer support Job categoryElectrical engineering Travel Referencereq18061 Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler Arizona, San Jose and San Diego California, Wilton Connecticut, and Hillsboro Oregon. Job Description This position is a M/F8/5 w/On-call 5-7 days a week. The e-Beam inspection engineer willwork other fab team engineers, applications engineers and the WW Supportorganizations to drive issue resolution and provide escalation support Thee-Beam engineer will work with Competency Engineers to provide action plans,incident review and prevention packages, and best known methods. Your main responsibilities: -Continuity between the competencies to ensure issue ownership is landed andescalated appropriately. -Maintain service order documentation up to date. -Ensure aftercare is performed and adequate. -Coordinate with the various competencies to resolve issues. -Drive escalation of issues within the local office and utilizing non-localresources.. -Knowledge transfers to local site engineers and customer. -Improve service mix and structural issue documentation including initiation,review and improvement rollout. Education BSEE, BSME Experience -Engineers with greaterthan 1 - 3 years' experience in a CS support department for high techproducts. E-Beam experience preferred. -Engineers with at least1 - 3 years of ASML Photo, Metrology Inspection or e-Beam Inspection experiencepreferred. -Proficient in MS Office(MS Word, Excel, PowerPoint). -Previous experiencementoring new hire engineers & helping integrate from a technical andprocedural perspective. Personal skills -Must take ownership forsolving issues and ensures escalations take place. -Take proactive actionfor prevention or repeating error. -Capable of resolvingmost issues without assistance & highly independent in a shift position. -Ability to makedecisions in the priority of problem solving. -Work unsupervised andbe responsible for projects, track equipment performance and prepare technicalreports. -Take initiative andownership to increase skill and knowledge level in team. -Document knowledgesystematically and in an accessible way. -Clear and effectivecommunication skills required. -Ability to thrive in avery dynamic and high pace environment. -Multi-task team playerwith good ability to work under different working environment pressures. -Open for culturaldifferences and able to work with a site of different cultures and WOW. -Motivated, pro-active,self-driven, and flexible. -Strong customer focus. -Verbal and writtenlanguage skills in English. -Verbal and writtenlanguage skills in Mandarin a plus, but not required. Context of the position -The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. -While performing theduties of this job, the employee routinely is required to sit; walk; talk;hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch,twist, reach, and stretch. -The employee isoccasionally required to move around the campus or travel from home office tocampus multiple times a day. -The employee mayoccasionally lift and/or move up to 20 pounds. -May require traveldependent on company needs. -Specific visionabilities required by this job include close vision, color vision, peripheralvision, depth perception, and ability to adjust focus. -Can work underdeadlines. -The environment generallyis moderate in temperature and noise level. -Must be able to readand interpret data, information, and documents. -Can observe and respondto people and situations and interact with others encountered in the course ofwork. -Can learn and apply newinformation or skills. Other information EOE AA M/F/Veteran/Disability EEO/AA/M/F/Vet/Disabled

Keywords: ASML US, LLC, Lehi , Customer Support Engineer, Engineering , Lehi, Utah

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