Manager, Regional Partner Success & Growth - Craft Education

Company: Western Governors University
Location: Salt Lake City
Posted on: May 26, 2025

Job Description:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider Craft Education as the next step in your career.Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.If you're looking to join the work-based learning revolution, we'd love to talk with you. At Craft, you'll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn't be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you'll consider joining us.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Management_Executive 608Pay Range: $97,300.00 - $175,200.00Job DescriptionThe Manager, Regional Partner Success & Growth, will lead a field-based team in strategic partnership management and growth. They will act as the central point for Workforce Development Board (WDB) partnerships, providing leadership, insights, and recommendations to optimize existing partnerships and to build and develop a related pipeline. They will develop and monitor metrics and provide support across their team's lead pool and existing partnerships, establishing best practices that can be replicated and standardized across regions. They will also collaborate closely with Product and Marketing to ensure a seamless and positive partner experience and to communicate opportunities for expansion and product enhancements.Primary Responsibilities

• Develop and execute strategies to effectively train, onboard, and engage WDB partners.
• Support the Manager Workforce and WIOA in growing and leading the department as needed per company vision and strategy, traveling on-site as needed to support regional PSGMs
• Lead the team in planning, budgeting, and reporting on WDB partnership development, initiatives, and performance for annual and quarterly goals.
• Establish and track key metrics and objectives for lead generation and WDB partnership implementation and management.
• Drive delivery and success of partner health checks, managing any complaints/escalations
• Provide thought leadership and support for partnership growth
• Maintain and communicate a clear view of organizational metrics and progress to the leadership team, including recommendations and needs
• Develop, manage, and share best practices and methodologies for successful WDB engagements throughout the partner lifecycle
• Collaborate with Product and Marketing to align strategy and execution of customer experiences, implementing any requested opportunities for select partner product testing and feedbackThis job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. This document's contents or related job requirements may change at any time with or without notice.Qualifications
  • Strong leadership experience, including managing and developing teams within a Partner Success or Customer Success function
  • Proficiency in strategic planning, budgeting, and performance tracking
  • Excellent analytical skills, including being able to identify opportunities for new partnerships
  • Strong problem-solving skills, with the ability to resolve escalations and effectively manage customer/partner health and satisfaction
  • Ability to develop best practices, methodologies, and training programs that enhance the partner lifecycle and promote successful engagements
  • Strong collaboration skills with experience working across product, sales, and marketing teams to align strategy and enhance the partner experience
  • Exceptional communication skills, both verbal and written, with the ability to convey organizational metrics and recommendations to leadership effectively
  • Proficiency with CRM and analytics software for tracking, reporting, and presenting partnership performance
  • Willingness to travel to support team with pipeline and partnership management/ growth opportunitiesEducationBachelor's or equivalent experienceExperience5+ years of related experienceEquivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.Preferred Qualifications
    • Familiarity with apprenticeship programs and workforce development initiativesWork LocationWork location is determined by role and business needs. In addition to our headquarters in Salt Lake City, UT, we have several satellite locations across the US. Senior leadership, administrative functions, and technology teams are typically assigned to work in one of our office locations. This position will have a Remote/Work-From-Home designation.Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.Required
      Preferred

      Job Industries

      • Other

Keywords: Western Governors University, Lehi , Manager, Regional Partner Success & Growth - Craft Education, Education / Teaching , Salt Lake City, Utah