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ENG CAD Support Specialist

Company: SOLO
Location: Lehi
Posted on: August 7, 2022

Job Description:

About SOLO:
SOLO is an industry leader in the residential solar space that specializes in creating dynamic, customizable proposals for both roofing and solar services. Started in 2018, SOLO has rapidly grown at a rate of 3x per year with no signs of slowing down. We accomplish this by delivering best-in-class operational support through our proprietary software platform that provides proposals, closing documents, Engineering, CAD, and permitting products, allowing our clients to scale quickly and efficiently while improving the bottom line. Our commitment to our employees is to create a fun, upbeat environment in which creativity, dedication, and hard work can thrive. Most of all, we value your input!

Job Summary:
The ENG CAD Support Specialist is in charge of the customer experience in regard to ENG CAD. The ENG CAD support team makes sure that our customers are properly taken care of and are getting the help they need. The following list gives some of the main job responsibilities.

  • Answering calls and emails
  • Scheduling and attending onboardings
  • Assisting Engineering related questions
  • Deescalate customers that have issues.
  • Modify/correct minor Engineering errors
  • Be able to explain technical Engineering requirements/information to customers
  • Help train the CAD support team
  • Onboard new customers with the assistance of Account management
  • Ensure customer best practices are properly documented in PHX
  • Maintaining Engineering best practices
  • Digital and Wet stamp management
  • Maintain good customer relations in tandem with Account Managers

    Credentials and Experience:

    • High School Diploma or Equivalent
    • Working knowledge of Excel, Powerpoint
    • One year of Customer Service experience preferred
    • One year of working knowledge of AutoCAD preferred
    • Basic electrical knowledge

      Physical Requirements:

      • Sitting
      • Keyboarding
      • Speaking
      • Hearing
      • Near Visual Acuity
      • Gross Manipulation
      • Fine Manipulation


        • Full, comprehensive insurance package.
        • 401K with 4% company match.
        • $16.00 - $22.00
        • Medical, Dental, Vision
        • HSA with company match
        • Short and Long Term Disability
        • Company paid Life Insurance
        • 401K with 4% company match.
        • Paid Time Off (PTO)
        • Opportunity for growth - we promote from within!
        • Many onsite benefits - gym, chiropractor, teeth whitening, counselor and more!

          **This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.**

Keywords: SOLO, Lehi , ENG CAD Support Specialist, Design, Graphic Design & CAD , Lehi, Utah

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