Social Media Support Specialist, Lehi, UT

Company: Dentsply Sirona
Location: Lehi
Posted on: July 31, 2022

Job Description:

A smile can be transformative. Byte was founded on a commitment to improve access to orthodontic care through its affordable, easy-to-use, direct-to-consumer clear aligner solution. We celebrate every customer's newfound confidence from their beautiful smile because our customers are at the heart of everything we do. Now a part of Dentsply Sirona with its unmatched resources and R capabilities, we are growing our team in the USto reach new customers and accelerate our mission of changing the world one smile at a time.Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.About byte. We are an ambitious team that's transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist office to create the smile of your dreams. With a click of a button, you are on the road to making those dreams a reality. Our doctor-directed, at-home system makes it easy, safe and affordable for everyone. We also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you're a part of something BIG.Interested? Let's talk.About the position: We are looking for an experienced and creative Social Media Support Specialist to join our CX Social team. This role will be housed in the CX Social department, which is a subdepartment of the Customer Experience team. As a CX Social Media Specialist, you will be responsible for responding as Byte on Social platforms such as Facebook, LinkedIn, TikTok, Instagram, Twitter, Youtube and review platforms. The Social Media Specialist will keep a pulse on current company processes, sales, pain points and customer reviews. The right candidate will use a mixture of Customer Service and Social Media management experience to reply to customer inquiries. SMS's will be a subject matter expert on current trends and know how to use the Byte voice casually and clinically, with the understanding that you will assist many customers at different levels of their purchase points. This role works closely across multiple departments to help navigate concerns, questions, and new sales.Responsibilities: Responsible for managing a high volume of inquiries across social platforms, including DM's, mentions, comments and tags. Generate and publish engaging content Assist in optimizing CX Social workflows Suggesting recommendations to adjust the social media marketing strategy for optimal results. Staying up to date on best practices and emerging trends in social media. Using analytical tools to capture and evaluate relevant social insights, metrics, best practices, and then using the data to monitor and assess the company's online performance, presence and provide positive future outcomes. Responsible for collecting, monitoring, assessing, and responding incoming reviews through multiple review platforms (BBB, Consumer Affairs, Consumer Advocate, Best Company, et al). Provide CX team with opportunities to engage positively with customers to produce positive company reviews. Collaboration with various departments such as sales, customer relations, paid marketing, and brand to promote brand consistency, identify key players, and coordinate actions. Skills needed: Proficiency in MS Office (Excel, PowerPoint, Word, and Outlook) Demonstrated experience working in a social media or consumer facing roles Exceptional writing and communication skills Competence with social networks and a solid understanding of social analytics tools Team player with strong interpersonal and communication skills Ability to think on your feet and make the right call when addressing hot topics Keen, customer-oriented with excellent multitasking, time management, and organizational skills Exceptional communication and interpersonal skills, and dedication to the team Fluent in English BS in Communications, Business, Marketing, New Media, Journalism or Public Relations (Or 4 years of equivalent experience) 2 or more years of social media experience The Perks: Competitive hourly pay. Employer paid contribution toward company sponsored health care plan. Vision and dental also available. Flexible vacation time! We'll hook you up with awesome aligner and whitening benefits. Your family too! An exceptional company culture (if we do say so!) in a truly flat organization that values commitment and hustle over titles and rigid hierarchies. The opportunity to be in early on the start of something amazing. Dentsply Sirona is an Equal Opportunity employer committed to fairness, diversity and respect. As such, all qualified applicants will receive consideration for employment without regard to age, national origin or any other characteristic protected by law. Please note that all applications must be completed using the online form.

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