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Social Media Support Specialist

Company: Byte
Location: Lehi
Posted on: November 17, 2021

Job Description:

About byte.? We are an ambitious team that's transforming the way people achieve a beautiful, more confident smile. No longer do you have to step inside the orthodontist office to create the smile of your dreams.? With a click of a button, you are on the road to making those dreams a reality. Our doctor-directed, at-home system makes it easy, safe and affordable for everyone.We also believe that a job should do more than pay the bills. It should fill you with a sense of purpose. The kind you feel when you're a part of something BIG.?Interested? Let's talk.About the position: We are looking for an experienced and creative Social Media Support Specialist to join our CX Social team. This role will be housed in the CX Social department, which is a subdepartment of the Customer Experience team. As a CX Social Media Specialist, you will be responsible for responding as Byte on Social platforms such as Facebook, LinkedIn, TikTok, Instagram, Twitter, Youtube and review platforms.The Social Media Specialist will keep a pulse on current company processes, sales, pain points and customer reviews. The right candidate will use a mixture of Customer Service and Social Media management experience to reply to customer inquiries. SMS's will be a subject matter expert on current trends and know how to use the Byte voice casually and clinically, with the understanding that you will assist many customers at different levels of their purchase points. This role works closely across multiple departments to help navigate concerns, questions, and new sales.Responsibilities:

  • Responsible for managing a high volume of inquiries across social platforms, including DM's, mentions, comments and tags.
  • Generate and publish engaging content
  • Assist in optimizing CX Social workflows
  • Suggesting recommendations to adjust the social media marketing strategy for optimal results.
  • Staying up to date on best practices and emerging trends in social media.
  • Using analytical tools to capture and evaluate relevant social insights, metrics, best practices, and then using the data to monitor and assess the company's online performance, presence and provide positive future outcomes.
  • Responsible for collecting, monitoring, assessing, and responding incoming reviews through multiple review platforms (BBB, Consumer Affairs, Consumer Advocate, Best Company, et al).
  • Provide CX team with opportunities to engage positively with customers to produce positive company reviews.
  • Collaboration with various departments such as sales, customer relations, paid marketing, and brand to promote brand consistency, identify key players, and coordinate actions.Skills needed:
    • Proficiency in MS Office (Excel, PowerPoint, Word, and Outlook)
    • Demonstrated experience working in a social media or consumer facing roles
    • Exceptional writing and communication skills
    • Competence with social networks and a solid understanding of social analytics tools
    • Team player with strong interpersonal and communication skills
    • Ability to think on your feet and make the right call when addressing hot topics
    • Keen, customer-oriented with excellent multitasking, time management, and organizational skills
    • Exceptional communication and interpersonal skills, and dedication to the team
    • Fluent in English
    • BS in Communications, Business, Marketing, New Media, Journalism or Public Relations (Or 4 years of equivalent experience)
    • 2 or more years of social media experienceThe Perks:
      • Competitive hourly pay, plus monthly bonus potential.
      • Employer paid contribution toward company sponsored health care plan. Vision and dental also available.
      • Flexible vacation time!
      • We'll hook you up with awesome aligner and whitening benefits. Your family too!
      • An exceptional company culture (if we do say so!) in a truly flat organization that values commitment and hustle over titles and rigid hierarchies.
      • The opportunity to be in early on the start of something amazing.Job Type: Full-timePay: From $18.50 per hourBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Employee discount
        • Flexible spending account
        • Health insurance
        • Health savings account
        • Life insurance
        • Parental leave
        • Referral program
        • Tuition reimbursement
        • Vision insuranceSchedule:
          • 8 hour shiftEducation:
            • High school or equivalent (Preferred)Experience:
              • social media: 2 years (Preferred)Work Location: One location

Keywords: Byte, Lehi , Social Media Support Specialist, Advertising , Lehi, Utah

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