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Order Management Analyst

Company: IntelliPro
Location: Lehi
Posted on: January 7, 2022

Job Description:

Title---Order Management Analyst

Max Pay Rate: $20+/hr

Job Duration: 6mo contract with est end date on May 25th, 2022

Location: Lehi, UT (will work PST hours)

Hours: 40 hours

Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

What You'll Do

  • Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date
  • Acquire and maintain in-depth knowledge of our client's Digital Media software sales models including: Enterprise term licensing agreements for multiple verticals; multiple volume transactional solution programs and maintenance and support renewals.
  • Work with multiple systems including SAP, SFDC, Microsoft Office, in-house revenue booking tools.
  • Provide primary support for enterprise accounts, including deal structuring, email and phone support, issue resolution and escalation management, order reviews and PO processing.
  • Actively review and manage enterprise sales pipeline for set accounts/regions to anticipate possible booking issues and work to resolve. Hold monthly deal status review calls with your deal desk counterpart as part of this process.
  • Validate order documents (contracts, purchase orders, approval docs etc.) upon contract execution.
  • Engage with internal teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
  • Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.
  • Actively participate in order management's cross-geo scaling projects that cover the following focus areas: data management, innovation, customer experience and enablement.
  • Support increased workload and additional hours when required i.e. month end/quarter end periods.
    • Multiple internal Departments (Deal Desk, Revenue Assurance, Credit, Legal, Sales Operations Customer Success Management, Sales, Product Delivery (Provisioning), Tax, Sales Finance etc.), Enterprise Customers, Channel Partners.
      What You Need To Succeed

      Characteristics: You must be meticulous, committed, adaptable, inquisitive, innovative, respectful, collaborative and confident.

      Education & Skills
      • Bachelor's degree preferred.
      • Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
      • Minimum 2 years Order Management experience a plus.
      • Competence with information management/CRM tools - SAP ,Salesforce, Microsoft Office, or similar analytical and information management applications.
      • Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast pace environment, make decisions and problem solve.
      • Strong social and self-awareness skills - Ability to complete tasks and assignments with a positive, professional and friendly approach.
      • Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
      • Contract negotiation
      • CRM
      • Data Management
      • Digital Media
      • Excel
        Highly Desirable:
        • Knowledge of revenue recognition rules/requirements related to software/services.
        • Familiarity with SAP/ECC and SalesForce.
        • A proven ability to build strong, trust based relationships with business partners across the organization.
        • Good knowledge of operational quote to cash business processes.
        • Ability to simultaneously manage multiple, high priority accounts and projects
        • Exposure to contract negotiation/deal structuring, including Legal and Financial Governance.
        • Highly motivated self-starter with strong work ethic
        • Strong analytical, problem-solving and decision-making abilities

Keywords: IntelliPro, Lehi , Order Management Analyst, Accounting, Auditing , Lehi, Utah

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