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Collections Representative

Company: Fluent Home
Location: Lehi
Posted on: April 5, 2021

Job Description:

GENERAL POSITION SUMMARY:The Collections Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of Fluent Home. This position requires excellent people skills and a dedication to providing excellent service.ESSENTIAL FUNCTIONS/RESPONSIBILITIES:The essential functions and responsibilities for this position include but are not limited to the following:

  • Responsible for researching overdue account balances that are fully or partially unpaid.
  • Responsible for determining appropriate collection actions to bring delinquent accounts to good standing.
  • Responsible for communicating past due balances with customers by mail and or/phone.
  • Responsible for entering or updating payment information in SAM database.
  • Responsible for ensuring that all attempts to recover outstanding debtor accounts are pushed with the highest levels of urgency.
  • Responsible for coordinating communication with the collection agencies.
  • Responsible for ensuring that all details of a collection attempt are accurately and truthfully documented into SAM database.
  • Responsible for addressing discrepancies and processing credits and refunds when required and approved by the department manager.
  • Responsible for achieving monthly collection goals, when applicable.
  • All other duties as assigned. Requirements:The ideal candidate for this position will have the following qualifications:
    • A minimum of one to two years of customer service or collections experience.
    • Ability to handle difficult situations with potentially irate customers.
    • Demonstrated muti-tasking and problem solving skills.
    • Ability to use a PC, calculator, fax, and other standard office machines.
    • A willingness to work flexible shifts and weekends.
    • Must have a positive can do attitude and contribute to a positive work environment.
    • Strong analytical ability required to effectively communicate with all levels of employees, management and customers. LANGUAGE SKILLS:The ideal candidate for this position will have the following language skills:
      • Read and comprehend simple instructions, short correspondence, and emails.
      • Ability to write simple correspondence and transcribe notes about conversation with customers into SAM database
      • Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS:The ideal candidate for this position will have the following mathematical skills:
        • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
        • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY:The ideal candidate for this position will possess the following reasoning abilities:
          • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
          • Ability to deal with problems involving several concrete variables in standardized situations.
          • Ability to apply the companys established processes and protocol to respond to and solve customer inquiries. EDUCATION/EXPERIENCE:The minimum qualifications for this position include the following:
            • High school diploma or general education degree (GED)
            • A minimum of one to two years related customer service or collections experience.
            • Must have very effective communication and interpersonal skills
            • Must have an excellent command of the English language PHYSICAL DEMANDS:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:
              • Must be able to see and hear; write and speak the English language
              • Must be able to stand, walk, bend, file and lift up to 15 pounds.
              • This position is sedentary in nature so employee must have the ability to sit for long periods of time in front of a computer.
              • This individual must have considerable dexterity in his/her hands, fingers and wrists.
              • Must have good vision. WORKING CONDITIONS:The job is performed in a general office setting under minimal temperature variations, a generally hazard free environment and in a clean atmosphere.JOB SCOPE:This job involves regular and recurring work situations with moderate level of complexity.

Keywords: Fluent Home, Lehi , Collections Representative, Accounting, Auditing , Lehi, Utah

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