Cymer - Field Service Engineer
Company: Asml
Location: Lehi
Posted on: May 9, 2024
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Job Description:
Introduction to the jobASML (Cymer) US brings together the most
creative minds in science and technology to develop lithography
machines that are key to producing faster, cheaper, more
energy-efficient microchips. We design, develop, integrate, market
and service these advanced machines, which enable our customers -
the worlds leading chipmakers - to reduce the size and increase the
functionality of their microchips, which in turn leads to smaller,
more powerful consumer electronics. Our headquarters are in
Veldhoven, the Netherlands, and we have 18 office locations around
the United States including main offices in Chandler, Arizona, San
Jose and San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.The Customer Support (CS) organization is responsible for
the installations, qualification, repair and maintenance of the
ASML systems at customer sites and is responsible for the necessary
transfer of know-how to the customer. Local site Customer Support
branches perform these tasks for the customer within the specific
region.The Field Service Engineer executes regular and irregular
maintenance activities with considerable independency and under
limited supervision. Handles defined and regular
problems/maintenance on a machine, either independently or through
escalation without supervision.Roles and responsibilitiesProblem
analysis and approach - Gather all information relevant for the
problem, analyze using available means, gather additional
diagnostic info if needed, decide on initial approach to solve
problem and execute, consult with others.Problem handovers and
routing - Handover problem or problem aspects to others (2nd line
support), document and package all data relevant for problem
resolution (e.g. pass-downs, work orders, field service reports,
system problem reports, technical reports).Repairs - Use tools,
replace parts, improve settings, to execute repairs and standard
service actions independently.Procedures - Based on arranged
customer machine time window to arrange for all (possible) parts,
tools, equipment and information / knowledge to be available at
start of procedure, execute procedure.Training / advice - Explain
appropriate actions to users to correct malfunctions, train
customers in use and routine maintenance of equipment, recommend
changes in user procedures when neededProcess Optimization - Signal
gaps and improvement opportunities and reports it to the relevant
stakeholdersKnowledge build-up and transfer - Maintain and broaden
own knowledge, shares best known methods within the work
group.Coaching - Provide appropriate support and assistance to less
experienced engineers on first tasks.Education and
experienceBachelors degree in relevant technical field (electrical
technology, mechatronics, mechanical Engineering, etc.) or
equivalent experience.Experienced in technical industry is required
and/or semiconductor industry experience preferred.Experience in
using computer applications, including data analysis tools,
spreadsheet, and presentation software.Has complete knowledge on
product functionality of the main modules/sub-modules.SkillsWorking
at the cutting edge of tech, youll always have new challenges and
new problems to solve and working together is the only way to do
that. You wont work in a silo. Instead, youll be part of a
creative, dynamic work environment where youll collaborate with
supportive colleagues. There is always space for creative and
unique points of view. Youll have the flexibility and trust to
choose how best to tackle tasks and solve problems.To thrive in
this job, youll need the following skills:Can observe and respond
to people and situations and interact with others encountered in
the course of work.Can learn and apply new information or
skills.Must be able to read and interpret data, information, and
documents.Strong customer focus and commitment to customer
satisfaction through prioritization, quality, efficiency and
professionalism.Ability to complete assignments with attention to
detail and high degree of accuracy.Proven ability to perform
effectively in a demanding environment with changing workloads and
deadlines.Result driven-demonstrate ownership and
accountability.Identifies bottlenecks and drives improvements.Work
independently or as part of a team and follow through on
assignments with minimal supervision.Demonstrate open, clear,
concise and professional communication.Ability to establish and
maintain cooperative working relationships with manager, co-workers
and customer.Work according to a strict set of procedures within
the provided timelines.Other informationRole within
OfficeResponsibilities:Routinely required to sit; walk; talk; hear;
use hands to keyboard, finger, handle, and feel; stoop, kneel,
crouch, twist, reach, and stretch. Occasionally required to move
around the campus.Occasionally lift and/or move up to 20 pounds.May
require travel dependent on business needs.Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.This position requires access to controlled technology, as
defined in the Export Administration Regulations (15 C.F.R. 730, et
seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology .Diversity and
inclusionASML is an Equal Opportunity Employer that values and
respects the importance of a diverse and inclusive workforce. It is
the policy of the company to recruit, hire, train and promote
persons in all job titles without regard to race, color, religion,
sex, age, national origin, veteran status, disability, sexual
orientation, or gender identity. We recognize that diversity and
inclusion is a driving force in the success of our company.Need to
know more about applying for a job at ASML? Read our frequently
asked questions .Request an AccommodationASML provides reasonable
accommodations to applicants for ASML employment and ASML employees
with disabilities. An accommodation is a change in work rules,
facilities, or conditions which enable an individual with a
disability to apply for a job, perform the essential functions of a
job, and/or enjoy equal access to the benefits and privileges of
employment. If you are in need of an accommodation to complete an
application, participate in an interview, or otherwise participate
in the employee pre-selection process, please send an email to
USHRServiceCenter@asml.com to initiate the companys reasonable
accommodation process.by Jobble
Keywords: Asml, Lehi , Cymer - Field Service Engineer, IT / Software / Systems , Lehi, Utah
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